Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Primary Responsibilities:

• Competitive compensation, including base pay and annual incentive
• Manage all aspects of the client lifecycle, including testing support for industry preparation related to settlement and asset services.
• Provide testing support and respond to client inquiries regarding account setups, file access, and subscriptions.
• Ensure operational readiness and a successful transition to production by the implementation date.
• Provide client support on Day 1 of the Go-Live.
• Take ownership of the client lifecycle and ensure timely resolution of any issues that arise.
• Successfully manage multiple client projects simultaneously.
• Build and maintain strong relationships across all teams involved in client onboarding.
• Identify and implement opportunities for efficiency by collaborating across teams and the broader DTCC organization.
• Create and maintain project documentation as needed (e.g., project status reports, SOPs, project plans, test plans).
• Serve as the voice of the client when appropriate, offering feedback and potential recommendations to Product Management.
• Effective resolution of technical issues and seamless integration of new accounts.

Qualifications:

• Minimum of 2 years of related experience in a project management/integration consulting role in the Financial Technology Services industry
• Bachelor's degree preferred or equivalent experience
• Technical Knowledge: Strong knowledge of technical implementation processes and system navigation
• Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently
• Client-Facing Skills: Excellent communication and interpersonal skills to interact with clients and internal teams
• Analytical Skills: Strong analytical skills to assess and improve technical processes
• Familiarity with DTCC platforms, especially SIFMU like DTC settlement and NSCC clearing systems, is a plus

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.

These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.