Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being a member of the Integration team, the Integration Analyst works directly with clients and internal business partners to manage the implementation of the DTCC Solutions suite of products. The Integration Analyst will act as the primary point of contact for Client engagements while managing a project plan, and executing and overseeing all onboarding activities through "go- live" to ensure targeted completion dates are achieved.

Your Primary Responsibilities:

• Manage all aspects of existing Client amendments including account additions, terminations, mergers and name changes.
• Ensure accurate and timely resolutions to all issues that arise during the Client amendment projects
• Execute on Global Verification and approval process for new Client onboarding and amendments
• Educate Clients on the project materials required for the Client amendment process
• Monitor client progress during initial production rollout of Client amendment changes.
• Proactively share best practices with team members inside and outside of Onboarding.
• Support the maintenance of internal procedure documentation for existing Client amendments
• Recommend improvement ideas to increase the efficiencies and effectiveness of the team
• Proactively manage outreach and execution of Clients incident remediation as directed by management
• Contribute to internal projects when required by management
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications:

• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Strong Client focused experience working in the financial or professional services industry.
• Experience working as an independent contributor in a team setting
• Strong Client facing communication skills, both written and verbal
• Independently support clients and manage client and/or internal projects
• Great interpersonal skills with ability to work effectively in a team environment.

The salary range is indicative for roles at the same level within DTCC across all US locations. \Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.

These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.