Senior Policy Analyst, Trust and Safety
Expedia Group
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Senior Policy Analyst – Trust and Safety
Introduction to the team:
Help shape the most trusted travel marketplace in the world! At Expedia Group, our mission is to power global travel for everyone, everywhere. To achieve this, we must ensure our marketplace is governed by fair, scalable, and enforceable policies that build trust with both travelers and partners. The Trust and Safety team plays a critical role in this mission by developing policies, building enforcement capabilities, and enabling swift responses to protect travelers and partners across all lines of business.
We’re looking for a Senior Policy Analyst to help design, launch, and manage the policies that govern how our marketplace operates. You’ll work closely with cross-functional teams—including Product, Legal, Operations, and Communications—to ensure our policies are clear, actionable, and aligned with broader business goals. This is a great opportunity for someone who enjoys solving complex problems, collaborating across disciplines, and using technology to scale impact.
In this role you will:
Create and manage marketplace policies across a range of topics, including safety, booking accountability, and platform integrity.
Collaborate with cross-functional partners to ensure policies are enforceable, measurable, and aligned with product and operational realities.
Draft and maintain business requirement documents to support policy enablement.
Leverage generative AI to accelerate policy research and proactive enforcement.
Monitor policy performance using data and qualitative insights to identify areas for improvement and inform updates.
Contribute to risk identification and mitigation, helping the team stay ahead of emerging marketplace issues.
Experience and qualifications:
You have 2+ years of experience in policy, Trust & Safety, or a related field.
You communicate clearly and stay organized, even when managing multiple workstreams and collaborating across teams.
You’re confident presenting to stakeholders and senior leadership, and you know how to translate complex topics into clear, actionable insights.
You’ve drafted or contributed to structured documents such as business requirement documents, policy briefs, or process documentation.
You’re familiar with generative AI tools and use them to enhance research, drafting, or summarization.
You bring a collaborative mindset and are motivated by contributing to a mission-driven team focused on building a safer, more trustworthy travel experience.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
The total cash range for this position in Austin is $82,500 to $115,500. Employees in this role have the potential to increase their pay up to $132,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Seattle is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Austin is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.