Junior ServiceNow Business Analyst

Location: Katowice - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

ServiceNow Junior Business Analyst – this role is part of EY’s global structure as a Global Elite Partner of ServiceNow. You will collaborate with diverse teams and stakeholders to support the delivery of scalable, high‑quality platform solutions.

The opportunity

As a Junior ServiceNow Business Analyst, you will actively participate in gathering business requirements, documenting processes, and helping design ServiceNow solutions across multiple workflows. You’ll work closely with senior analysts and technical teams, while gradually taking ownership of analysis activities and client interactions.

Your key responsibilities

• Gather and analyze business requirements for ServiceNow initiatives under guidance from senior team members.
• Independently prepare documentation such as user stories, process descriptions, and acceptance criteria.
• Support process mapping and optimization efforts aligned with platform best practices.
• Collaborate with technical teams to translate business needs into functional specifications.
• Participate in workshops, interviews, and requirement‑gathering sessions with stakeholders.
• Assist in workflow design, testing strategies, UAT preparation and execution.
• Identify improvement opportunities and contribute to continuous enhancement of platform processes.
• Participation in ServiceNow Consulting implementation projects with a focus on developing new solutions and expanding system functionalities within the scope of R&D activities.
• Cooperating with R&D teams to identify and implement best practices and new ServiceNow technologies/solutions that may enhance the efficiency of business processes.
• Reporting the progress of R&D projects and documenting the results of implementations, as well as post-implementation review.

Skills and attributes for success

• Foundational understanding of ServiceNow platform capabilities and workflows.
• Knowledge of ITIL concepts and ability to apply them in process discussions.
• Strong analytical skills and the ability to structure requirements clearly.
• Comfortable communicating with business and technical stakeholders.
• Proactive mindset, eagerness to grow, and ability to take ownership of defined tasks.

To qualify for the role, you must have

• Around 1+ year of experience in IT/business analysis, ServiceNow, or related areas.
• Experience in gathering requirements, documenting processes, or supporting enterprise IT projects.
• Basic knowledge of ITIL or certification such as ITIL Foundation (or willingness to obtain it).
• ServiceNow CSA certification or commitment to achieving it quickly.
• Strong interest in developing into a full ServiceNow BA role.

Ideally, you’ll also have

• English (C1/C2) or other European languages.
• A Bachelor’s or Master’s degree in IT, business, or a related field.

What we look for

We seek Junior Business Analysts who demonstrate ownership, curiosity, and a desire to grow into independent ServiceNow professionals. If you enjoy working with global stakeholders, learning best practices, and contributing to end‑to‑end platform solutions — you’re the person we are looking for.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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