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The opportunity

EY is seeking a high‑potential Business & Operations Analyst to support the Chief Operations Officer (COO) in driving internal operational excellence, digital transformation, and data‑driven decision‑making across the firm.

This role is ideal for a junior professional who combines strong business analysis capabilities with technical aptitude, enjoys improving how organisations work, and is motivated by the practical adoption of technology and AI in a professional services environment.

The role sits within the Business Development team, its focus is supporting the firm’s operational effectiveness, cost monitoring, and strategic planning.

Key responsibilities

Working closely with the COO and internal stakeholders, the successful candidate will:

• Support internal process optimisation initiatives, identifying inefficiencies, documenting current processes, and proposing practical improvements.
• Assist in the design and implementation of automations to streamline recurring operational and reporting tasks.
• Contribute to the adoption of AI tools across the firm by supporting use‑case identification, pilot initiatives, user enablement, and basic change management.
• Develop and maintain data visualisation dashboards and reports to monitor costs, budgets, and key operational KPIs.
• Support the annual budget planning process, including data collection, analysis, scenario modelling, and preparation of management reports.
• Prepare analytical insights and presentations to support operational and strategic decision‑making.
• Collaborate with Finance, IT, HR, and client-facing teams to ensure alignment and data accuracy.

Skills and attributes for success

• Strong analytical and problem‑solving mindset, with the ability to understand complex operational issues and translate them into practical, data‑driven solutions.
• Natural curiosity about how organisations work, combined with a proactive attitude towards identifying inefficiencies and opportunities for improvement.
• High level of digital and technological awareness, with a genuine interest in automation, data, and the practical use of AI tools in everyday business activities.
• Ability to work comfortably at the intersection of business and technology, engaging effectively with both technical and non‑technical stakeholders.
• Strong attention to detail and commitment to accuracy, particularly when working with financial, operational, or performance data.
• Structured and organised approach to work, with the ability to manage multiple tasks, priorities, and deadlines.
• Clear and confident communication skills, including the ability to explain analytical insights in a simple and meaningful way.
• A learning‑oriented mindset, with the motivation to continuously develop new skills in analytics, automation, and digital enablement.
• Professional maturity, discretion, and reliability when working closely with senior leadership and sensitive information.

To qualify for the role, you must have

• A Bachelor’s degree in Business, Economics, Engineering, Management Information Systems, Data Analytics, or a related discipline.
• Demonstrated strong proficiency in Microsoft Excel, including advanced formulas, pivot tables, data analysis, and basic modelling.
• Foundational business analysis skills, with experience (academic or professional) in requirements gathering, process mapping, or data analysis.
• Technical exposure or aptitude, including programming or scripting experience (e.g. Python, SQL, Power BI, Power Automate, VBA, or similar).
• Experience or hands‑on exposure to Power BI, Power Platform, or similar data visualisation tools for building dashboards or management reports.
• A solid understanding of data concepts, including data structures, data quality, and reporting logic.
• Interest in, or exposure to, automation and AI tools (e.g. Copilot, ChatGPT, workflow AI tools) applied in a business or operational context.
• Prior junior level experience in consulting, operations, finance, or analytics.
• Interest in process improvement methodologies (Lean, continuous improvement, digital transformation).

What we offer you

EY offers an attractive remuneration package for rewarding both personal and team performance. We are committed to be an inclusive employer and are happy to consider flexible working arrangements. In addition, but not limited to our benefits include:

• 13th salary
• Provident Fund
• Private Medical and Life Insurance
• Flexible working arrangements (hybrid work and flexible work schedule)
• Friday afternoon off
• EY Tech MBA and EY MSc in Business Analytics
• EY Badges - digital learning certificates
• Mobility programs (if interested to work abroad)
• Paid Sick Leave
• Paid Paternity Leave
• Yearly wellbeing days off
• Maternity, Wedding and New Baby Gifts
• EY Employee Assistance Program (EAP) (counselling, legal and financial consultation services)

Are you ready to shape your future with confidence? Apply today.

Please be informed that only shortlisted candidates will be contacted.

EY is an equal opportunities employer. All applications are treated strictly confidential.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fuelled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories