Client Tech Support Engineering - Professional I
Fiserv
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Responsibilities
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Tech Support Engineering - Professional IWhat does a great Client Technical Support Rep do?
As a Client Technical Support Representative, you will have an exciting and outstanding opportunity to provide client support to our bank and/or credit union clients. Accurate and timely work in this job is vital to our clients as it can “make or break” the relationship our clients have with their customers. Associates who are successful in this position will experience great job satisfaction and fulfillment in their day to day customer interactions as they help our client achieve their goals and learn the nuances of core platforms and products. Find out more!
As a Client Tech Support, you can look forward to:
- Working with a wide range of Fiserv clients enabling them to successfully use our core platform and/or products to achieve their business objectives
- Independently handling client calls and cases by researching and answering questions to determine resolutions to inquiries and challenges with the software.
- This includes thoroughly tracking, organizing and documenting activities to ensure clients receive regular follow up and the status is consistently updated
- Assist clients by providing product consultation and instructions on how to utilize particular features
- Using online knowledge help systems to conduct research and answer questions
- Partnering with the Fiserv development team (internal) to test program corrections as well as to communicate customer suggestions for improvements to the application
- Attending ongoing training to achieve the level of skill needed to solve more complex problems with our constantly improved and ever evolving technology
- Working with the team to test changes to the software to ensure existing features continue to work as required and new functionality works as expected as new service packs and release upgrades become available
- Building valuable relationships with clients to maintain a high-level of client satisfaction, resulting in client retention and referrals
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications for Consideration:
- High school diploma required; Bachelor’s Degree preferred
- Minimum 2 years of customer service experience in the banking/financial services industry
- Intermediate proficiency with PC/Windows related software (MS Office suite)
- Experience with solid verbal and written communication skills
- Flexibility to work after hours/on-call/weekends as needed basis
- Travel up to 5%
Preferred Qualifications:
- Premier core knowledge experience
- Ability to spend majority of the day engaged in telephone discussion with customers
- Excellent interpersonal skills including ability to maintain professional presence at all times
- Collaborated with all levels associates and managers for both internal and external customers
- Experience working in a fast-paced environment, with daily processing efficiency requirements
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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