Specialist, Technical Writing
Fiserv
You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.
Responsibilities
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Specialist, Technical WritingWhat You Bring to the Team
As a Technical Writer, you will translate complex information into simple, polished, and engaging content that helps clients understand how to install, set up, and use Fiserv’s products and services. You bring excellent writing and verbal communication skills, experience writing business documentation, and demonstrated ability to work in a fast-paced development environment.
Your Responsibilities:
- Create Release Notes, Installation Guides, User Guides, Quick References, Help (HTML) files, and other assigned content.
- Analyze and translate technical and functional designs into user-friendly client material.
- Collaborate with subject matter experts to obtain an in-depth understanding of the product and the documentation needs.
- Use test environments to research Fiserv products and services and obtain screen samples for your documentation.
- Adhere to the Microsoft Style Guide and department writing standards.
Need to have:
- Bachelor's degree required. Degree in English, Technical Communications, Professional Writing, or Journalism preferred.
- 2-4 years of hands-on experience with Madcap Flare to create, manage, and publish documentation.
- Hands on experience with Microsoft Word, SharePoint, SnagIT, JIRA, and Confluence.
- Experience creating technical documentation in an Agile environment.
- Proficient at writing content in U.S. English.
Nice to have:
- Experience writing user interface text and application screen content.
- Related banking industry experience in platforms, banking applications, payments, or online financial solutions.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.