Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

EMEA - Job Advert Template – Technical Business Analyst

Our Mission

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do.

Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv. It’s these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client’s and one another other.

Role Introduction

As a Technical Business Analyst (TBA) for our Payment Gateway, you will play a critical role in enabling and supporting the integration and lifecycle of Alternative Payment Methods (APMs) such as PayPal, Wero, iDEAL, Vipps and others. You will collaborate closely with Product, Engineering, DevOps, and QA teams within an Agile/Scrum environment to help shape and deliver new payment capabilities, ensuring high-quality functional requirements, documentation, and operational readiness.

Your responsibilities include driving requirement discovery, shaping epics and user stories, coordinating certification and integration flows with APM providers, and supporting the team with functional analysis throughout the delivery cycle. You will utilise modern tools such as Jira, Confluence, and AI-assisted requirement development to streamline documentation and improve requirement accuracy and completeness.

• Analyse and translate business needs into clear, actionable epics, user stories, acceptance criteria, and process flows for APM integrations.
• Collaborate closely with the Scrum Team to ensure consistent alignment across engineering, QA, DevOps, and product stakeholders.
• Lead functional discovery for new Alternative Payment Methods, including understanding provider specifications, API documentation, reconciliation files, and certification requirements.
• Maintain comprehensive product and process documentation in Confluence, ensuring clarity, versioning, and traceability.
• Support backlog refinement, story mapping, sprint planning, and delivery readiness activities.
• Use AI-assisted tools to improve requirement quality, generate documentation drafts, and accelerate analysis workflows.
• Perform functional analysis of payment flows, including authorisation, capture, refund, reconciliation, and settlement.
• Support test planning, UAT, and production verification with the Scrum Team.
• Assist with defect triage and functional investigations across integrated systems.
• Contribute to continuous improvement of our Payment Gateway documentation, including standard operating procedures and functional runbooks similar to those maintained across Fiserv teams

What you will need to have

• BS/BA degree in Business, Computer Science, Information Systems, Engineering, or related field—or equivalent experience.
• Proven experience as a Technical Business Analyst, Systems Analyst, or similar role in a payments, fintech, or e-commerce environment.
• Strong understanding of Alternative Payment Methods (APMs) and API-driven integrations.
• Proficiency with Jira and Confluence in an Agile/Scrum context.
• Experience writing high-quality functional requirements, user stories, acceptance criteria, and process diagrams.
• Ability to analyse API requests/responses (REST/JSON) and interpret provider documentation.
• Strong communication skills and the ability to collaborate effectively with distributed, cross-functional teams.

What would be great to have

• You have worked before in an agile development environment and you are familiar with the PI Planning process and to are able to understand how to align the development to deliver effective towards a PI and Release
• You have experience in working with a multi locational matrix organisation where technology teams and delivery is done across multiple teams and locations

What we can offer you

• Internal career opportunities according to your skills and knowledge
• Recognition for hard work and great performance thanks to our "Living Proof" incentive programme
• Free company credit card with attractive additional benefits such as group accident and travel cancellation insurance
• Company pension scheme and capital-forming benefits
• Discounts on the purchase of Fiserv shares
• Allowance for the use of public transport and a JobRad leasing offer
• Modern workplace in a top location with very good public transport connections

Our Hiring Process

• Apply directly via E-Mail (Karriere@Fiserv.com) or our job portal with a CV and your reference letters and certificates
• You will receive feedback on your application within a few days.
• A short telephone interview with our recruiter and a meeting with our hiring manager are waiting for you.

Well-being at Fiserv
Our associates are the most important part of our business. To solve complex business challenges and create differentiated value for Fiserv clients, it's important that our associates are able to give their best at work every day. This means feeling great in all aspects of their lives, as it relates to physical, financial, emotional and social well-being.

Our People
At Fiserv, our culture starts with our people. Want to learn what associates from across the company do or what it's like to work at Fiserv? Get to know us.

Our commitment to Diversity and Inclusion

Fiserv actively supports and encourages diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability'

Want to find out more? Click here to learn more about how we cultivate a diverse and respectful workplace.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.