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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Technical Business Analyst do at Fiserv:

A successful Technical Business Analyst at Fiserv turns complexity into clear, client-focused outcomes — combining analytical rigor, technical understanding and strong organization to drive product success across multiple clients in Latin America and the Caribbean.

What you will do:

• Lead client engagements to gather and analyze business requirements, translate needs into prioritized, actionable items, and clearly communicate decisions and next steps to all stakeholders.
• Create comprehensive design and implementation documentation that converts client‑approved requirements into developer‑ready specifications and acceptance criteria.
• Support user acceptance testing and live rollouts by coordinating test activities, investigating reported issues, identifying root causes, and driving timely resolutions.
• Own quality assurance for assigned initiatives: define test plans, test cases and test data, validate results, and work with development and QA to log and remediate defects.
• Partner with technical teams to design and implement microservices and API testing strategies (REST API/RestAssured), ensuring automated, reliable validation of integrations.
• Collaborate with project management to manage schedules and budgets across concurrent projects, and maintain accurate, up‑to‑date project documentation for traceability and client confidence.

What you will need to have:

• 5+ years’ experience as a Business Analyst or in a similar role, including defining business requirements and authoring detailed design specifications.
• 5+ years’ experience in test automation and in designing and executing test cases, covering system testing and user acceptance testing.
• Excellent written and verbal communication in both Spanish and English (bilingual proficiency).
• Demonstrated ability to multi‑task, prioritize, and manage time effectively to meet tight deadlines across concurrent projects.
• Bachelor’s degree in computer science, engineering, business, or equivalent work or military experience.

What would be nice to have:

• Prior experience as a Business Analyst in financial services or with vendors serving banks (experience with Signature or similar retail‑banking systems) and knowledge of retail banking regulatory requirements.
• Hands‑on experience designing, testing and automating microservices and REST API integrations.
• Proficiency with testing frameworks and automation tools such as JUnit, TestNG, Cucumber, Selenium and RestAssured.
• Familiarity with cloud platforms and services for deployment, integration and testing.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.