Associate Analyst, Production Operations, Gap Inc. B2B and International Commerce
Gap
IT, Operations
Richmond, VA, USA
Posted on Oct 1, 2025
About the Role
The Associate Analyst is an expert on Production Operations systems and processes, and plays a key role in interfacing with both internal and external business partners to ensure effective communication and efficient operations through the entire assortment lifecycle, from order placement through product delivery. The team employs solid business skills and acuity in order to plan, prioritize and execute tasks and responsibilities which support and impact processes and partners across the B2B and International Commerce organization. The Associate Analyst will apply their strong understanding of Gap Inc.’s product pipelines and business priorities to organize team resources, identify and resolve issues and support business objectives. This role regularly collaborates closely with functionally and geographically diverse teams including Merchandising, Logistics, Sourcing, Finance, IT, external partners and partner support teams across the globe. The Associate Analyst continually drives the business forward through demonstration of Gap Inc.’s Words To Live By, the foundation of our workplace culture.What You'll Do
- Provide Production Operations support for all seasonal booking events by providing system support, responding to partner inquiries, uploading partner files as needed, running and providing reports, monitoring order progress. Partner directly with Sourcing teams to confirm the final bookings and any issue resolution.
- Support PO creation for all final buy units and issue resolution to ensure swift and successful PO creation
- Manage Production End to End tool (excel based) as needed to add booking events and capture changes throughout the season and collaborate with Sourcing teams to negotiate acceptance of booked units; continue to update file throughout each season using E2E PO Refresh process
- Regularly work through Merchant Change Log, SOA Change Log and Issues Log. Take action on owned issues, update log and assign to new owner when needed. Collaborate cross-functionally to support PO creation for all units, meeting critical production deadlines
- Create and provide seasonal Order Confirmation reports to partners using provided verbiage according to established deadlines. Ensure reports are validated appropriately prior to sending and support team in completing validations
- Act as PD Ops contact for assigned partners; respond to inquiries, provide support and build an effective business relationship; ensure customer setup details are accurate in system and keep partner contact list current
- Maintain ownership of designated categories, building relationships and maintaining effective communication channels with category owners across teams
- Resolve ETL Reject variances by researching and making required changes to clear errors; resolve HAWB Bills in Error as needed
- Review and action delivery delay and unit quantity changes requested by Sourcing teams in SMEE
- Support internal and external teams with needs and inquiries related to price tickets, product trim, product classification
- Facilitate and/or actively attend meetings as needed to ensure current knowledge and awareness of business needs and goals, and facilitate cross functional collaboration
- Communicate regularly with cross functional teams through email to resolve Order and PO issues
- Assist with ad hoc projects and initiatives as identified as needed for system or process changes and enhancements
- Seasonally setup assortments in PLM Centric by copying over all BOMs and maintaining costing in Tradestone/Bamboo Rose
Who You Are
- 1-2 years' experience in franchise order management processes
- Detail oriented, flexible, organized and able to appropriately prioritize and multi-task based on business and resource needs
- Exceptional approach to customer service
- Use innovative problem-solving skills and relevant experience to address a broad range of issues and recommend solutions
- Able to consistently work toward critical deadlines while maintaining process integrity and accuracy
- Good interpersonal skills with a focus on collaboration and teamwork
- Effective communication in both spoken and written mediums; able to interact confidently with business partners at different levels of responsibility within the organization
- Strong technical aptitude and ability to learn new systems and processes quickly
- Intermediate Excel