Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Ann Arbor, MI, USA; San Francisco, CA, USA; Chicago, IL, USA; Mountain View, CA, USA; New York, NY, USA; Los Angeles, CA, USA.

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
4 years of experience in product management.
Experience with data analysis and data tools (e.g., SQL, MySQL, Tableau, etc.).
Experience working with system design and product design.

Preferred qualifications:

Master’s degree in Business, Statistics, Mathematics, Economics, Applied Science, or a related field.
Experience with management consulting.
Excellent written and verbal communication skills.

About the job

By building strong communication channels, unifying customer data and applying AI, we empower GCS with actionable insights and a holistic view of our customers to create exceptional customer experiences, and drive growth at scale.

Our team sits within the Sales Analytics Solutions (SAS) organization in Global Customer Solutions (GCS). When our millions of Small and Medium Businesses (SMB) advertisers and publishers are happy, so are we! Our GCS team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. SAS powers GCS growth at scale by shaping and delivering the tools and insights that enable our sellers and customers to be successful.

This role will be investigative in nature, leading the direction of our core GTM technical infrastructure, including identifying and establishing key metrics for the business and development of new product features and processes to power growth and north star GTM success.

Our projects are fast-moving and highly visible, aiming to revolutionize the functions that drive the GCS business with unparalleled resources and focus with the assistance of AI, Large Language Models (LLMs), and automation technologies.

In this role, you will partner closely with the Product, Engineering, Sales, Marketing, and Program Management teams to deeply understand user pain points, form business requirements, and prioritize solutions to influence the direction of product development and launch. You will be a cross-functional, dynamic leader where you will be given significant autonomy and ownership over your work which will have a lasting impact on the future of Google Ads.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

The US base salary range for this full-time position is $122,000-$175,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Derive critical insights from product metrics, customer feedback and data analysis to unlock opportunities for improvement and synthesize to inform product roadmap and critical feature recommendations.
Direct the development of the product roadmap through your deep knowledge of the GCS user, workflows, sales and marketing processes, and the strategic initiatives of the business.
Identify gaps in current solutions and approach, prioritizing and crafting business cases to validate the importance of new feature requests.
Clearly articulate business requirements to our Product Management and Engineering teams and influence the product experience.
Partner with executive leadership and cross-functional global stakeholders to understand and prioritize business needs, build consensus, and communicate requirements through Business Requirements Documents (BRDs) and ongoing check-ins. Collaborate with product teams on design sprints, Product Requirements Documents (PRDs), and product/sales pilots.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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