Senior Customer Solutions Engineer

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related techincal field, or equivalent practical experience.
• 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  
• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
  
• 8 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• Experience using machine learning and building solutions.
• Excellent problem-solving skills, with a passion for data and a focus on delivering excellent user experiences.
• Excellent project management skills along with the ability to take initiatives, work separately, navigate ambiguity, and drive projects to completion with minimal guidance.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The Ads Solutions Engineering (ASE) team within gTech Ads Solutions works with gTech Regional and Enablement teams on globally applicable projects and initiatives. Solutions Engineers work as part of a multidisciplinary team alongside other engineers and technical experts to accelerate the identification and development of scaled ads solutions globally.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Collect requirements, provide guidance, and best practices to apply to ad products and technologies.
  
• Scope, design, and build a series of solutions and best practices at a global level to be reused by customers, sellers, and partners proactively.
  
• Leverage engineering skills to adapt existing bespoke ads solutions created by regional teams into globally scaled solutions that can support thousands of customers.
  
• Own the solution life cycle from discovery to launch, managing maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.