Senior Manager, Technical Training
Infoblox
Senior Manager, Technical Training
Job Description
At Infoblox, every breakthrough begins with a bold “what if.”
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?
We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.
Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.
In a world where you can be anything, Be Infoblox.
SENIOR MANAGER, TECHNICAL TRAINING
We have an opportunity for a Senior Manager, Technical Training to join our global Customer Care Support team, reporting to the director of Customer Support. In this pivotal role, you will lead the design, development, delivery and ongoing management of training and enablement programs for Customer Care Support staff. Collaborating closely with our various Customer Care Support teams, as well as our valued Partner ecosystem, you will manage a dedicated team responsible for the entire training lifecycle, from requirement gathering to content creation, ensuring our support functions and partners provide exceptional customer experiences.
Be a Contributor — What You’ll Do
- Define and execute multi-year strategic training initiatives that directly support Infoblox’s growth trajectory, including integration of AI and predictive learning analytics
- Design, implement, and continuously improve the overall training strategy and curriculum roadmap for internal Helpdesk, designated support roles, and partner enablement programs
- Lead and develop a high-performing team responsible for the full training lifecycle, including content strategy, delivery operations, platform governance, and certification
- Conduct thorough job task analysis (JTA) to identify knowledge and skill gaps for target audiences
- Oversee the design and development of engaging and effective training content such as eLearning, ILT, VILT, job aids, and assessments, covering technical product knowledge and critical soft skills
- Manage Customer Care Support content in Infoblox’s Launchpad Learning Platform
- Develop and apply innovation in learning and highlight the use of modern learning technologies such as microlearning, AI-driven tools, and gamification
- Establish and report on performance metrics and business impact indicators like time-to-proficiency, support resolution rates, and partner satisfaction to demonstrate ROI of training programs
- Engage senior stakeholders across Engineering, Product, and Partner Enablement to align training priorities with evolving business needs and product roadmaps
- Develop, launch, and maintain robust certification programs for relevant roles and partners
Be Prepared — What You Bring
- Bachelor's degree in education, instructional design, business, information technology, or equivalent practical experience
- 7+ years of experience in technical training, enablement, or learning and development within the technology sector; enterprise software, networking, or cybersecurity experience preferred
- 5+ years of direct management experience leading training development or delivery teams
- Proven experience managing large-scale training programs supporting over 20,000 learners annually
- Demonstrated expertise in job task analysis, curriculum design, LMS administration, and certification program development
- Strong understanding of adult learning principles and instructional design methodologies such as ADDIE or SAM
- Excellent leadership, communication, and interpersonal skills
- Proven ability to manage complex projects and meet deadlines in a fast-paced environment
- Experience collaborating with cross-functional teams and senior leadership
- Experience with network security or cloud services training, and certifications such as CPTM or PMP preferred
Be Successful — Your Path
First 90 Days:
- Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work
Six Months:
- Manage improvements to onboarding processes, reducing time-to-value
- Establish clear performance metrics and begin reporting on training impact, including support resolution rates, and learner satisfaction
- Design and roll out a structured training program framework, including standardized curriculum, delivery methods, and certification pathways
- Present a mid-year review to senior leadership, demonstrating progress on strategic initiatives and measurable improvements
One Year:
- Successfully scale training programs globally
- Demonstrate measurable business impact through improved support outcomes
- Fully implement the comprehensive training strategy, with all major initiatives operational and tracked against defined KPIs
- Establish a robust governance model for ongoing training content development, delivery, and certification management
- Achieve significant improvements in key performance metrics, including reduced time-to-proficiency and improved learning
- Foster a culture of continuous learning and innovation within the training organization, leveraging feedback and industry best practices
Belong — Your Community
Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.
Be Rewarded — Benefits That Help You Grow, Thrive, Belong
- Comprehensive health coverage, generous PTO, and flexible work options
- Learning opportunities, career-mobility programs, and leadership workshops
- Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy
- Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
- Charitable Giving Program supported by Company Match
Ready to Be the Difference?
Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
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Job Info
- Job Identification 6823
- Locations Home Office, Amsterdam, North Holland, 1201 NL, NL Home Office, London, London, W8 6AG, GB Home Office, Santa Clara, CA, 95054, US
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