Technology Architect - ServiceNow ITSM/ITAM - Oslo, Norway
Infosys
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Country
Norway
State / Region / Province
Oslo
Work Location
Oslo
Domain
Delivery
Interest Group
Infosys Limited
Skills
Technology|Infra_ToolAdministration-ITSM|ServiceNow, Technology|Infra_ToolAdministration-ITSM|ServiceNow-ITAM
Company
ITL Norway
Requisition ID
130436BR
Job description
Role - Technology Architect
Location - Oslo, Norway
Lead the architectural design of ServiceNow solutions, focusing on ITSM, ITAM, modules.
Architectural Design & Strategy:
Collaborate with business stakeholders to understand requirements and translate them into effective, scalable ServiceNow solutions.
Define and enforce best practices, standards, and guidelines for ServiceNow development and integration.
Design and implement solutions that are scalable, secure, and aligned with organizational goals.
Solution Implementation & Integration
Lead end-to-end implementation of ServiceNow solutions across ITSM (Incident, Problem, Change, Service Catalog, Knowledge), ITAM (Hardware & Software Asset Management)
Integrate ServiceNow with third-party tools and enterprise systems (e.g., LDAP, Active Directory, SNMP, cloud services, etc.).
Scripting & Development
Develop and customize ServiceNow applications through scripting (JavaScript, Business Rules, Client Scripts, UI Policies, UI Actions, Scheduled Jobs, etc.).
Create custom ServiceNow solutions and workflows for various business needs, with a focus on integrations and automation.
Leverage ServiceNow APIs, web services (REST, SOAP), and Orchestration capabilities to extend platform functionality.
Team Leadership & Mentoring
Lead and mentor a team of junior ServiceNow developers and administrators.
Coordinate with cross-functional teams to ensure timely and successful project delivery.
Promote and ensure adherence to industry best practices throughout the development and deployment lifecycle.
Support & Troubleshooting
Troubleshoot complex technical issues related to ServiceNow configurations, customizations, and integrations.
Support ServiceNow upgrades, patches, and ongoing enhancements with minimal disruption to business operations.
Stakeholder Management
Engage with key business stakeholders to gather requirements, provide regular project updates, and present technical solutions.
Conduct workshops and presentations to explain the technical architecture and benefits of the proposed solutions.
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
This job is no longer accepting applications
See open jobs at Infosys.See open jobs similar to "Technology Architect - ServiceNow ITSM/ITAM - Oslo, Norway" AnitaB.org.