Intune Tech Lead with German

Infosys

Infosys

Bucharest, Romania · Romania
Posted on Mar 31, 2025

Job details

Work Location

Bucharest


State / Region / Province

Bucharest


Country

Romania


Domain

Delivery


Interest Group

Infosys Limited


Skills

Technology|Infrastructure Testing|End User Computing


Company

IL Romania


Requisition ID

131240BR


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Technology Lead


Job description

Area of responsibilities
The role is expected to carry out following function/activities as part of this job.

  • As a team member you will be handling Incidents and resolve within SLA
  • Act as a SME in SCCM client troubleshooting, windows client patch deployment and remediation.
  • Be a part of the team who operates aligned to global time
  • Involve in problem management sessions.
  • Must contribute to the changes w.r.t OS, windows client patching.
  • Coordinate with other teams for Incident resolution and Project Implementations
  • Coordinate with the team in daily calls, weekly calls etc.
  • Monitor the status of incidents, changes daily, weekly by using the internal tools.
  • Work with customers in case of new OS releases, testing /UAT from other sites.
  • Work with the shift leads to excel in the operations.
  • Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
  • Implement Service improvement and involve in the transformation initiatives.
  • Use PowerShell scripts for automating daily tasks.
  • Monitor SCCM environment by logging in across APAC, EMEA and LATAM
  • Should be able to read, understand various SCCM logs as per the issues.

Technical skills (Required – Must have)
  • 8+ years of experience supporting Microsoft systems (Windows 10, 11) in IT Infrastructure function
  • Good Windows troubleshooting skills
  • Support System Center Configuration Manager (SCCM) and administration and engineering, collection and query creation and management; application and package creation and deployment; content distribution, management and troubleshooting, OSD and troubleshooting, Task sequence management and troubleshooting, custom report creation.
  • Use SCCM software update groups to keep Windows workstations and servers patched to correct levels and troubleshooting
  • Expert knowledge of SCCM policy management, infrastructure and components of SCCM, application deployment, Patch deployment, OSD Task sequence troubleshooting and compliance enforcement
  • A good understanding of TCP/IP, DNS, DHCP and other network fundamentals
  • Have good understanding of Microsoft Active Directory, Patch management, DHCP and DNS
  • Must have hands on experience in ITSM-ServiceNow
  • Proven Customer Service skills
  • Excellent written and oral communication skills in German and English
  • Experience in Scripting languages like PowerShell
Technical skills (Required - Nice to have)
  • Awareness of latest technologies and trends
  • Knowledge of agile methodologies
  • Must have the ability to identify and instill industry best practices.
  • Proven Customer Service skills
  • Excellent written and oral communication
Language skills needed
German and English

People skills
  • Client management
  • Team co-ordination
  • Create deep client impact.
  • Execution excellence




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