Senior SmartComm Developer
Infosys
Software Engineering
Brisbane, Australia · Melbourne, VIC, Australia · Sydney, NSW, Australia · Australia
AUD 108,571-119,893 / year
Posted on Apr 8, 2025
Job details
Work Location
Brisbane, Melbourne, Sydney
State / Region / Province
New South Wales, Queensland, Victoria
Country
Australia
Domain
Delivery
Interest Group
Infosys Limited
Skills
Technology|Customer Communication Management|SmartCommunications, Technology|Insurance|Customer Communication Management
Company
ITL Australia
Requisition ID
131589BR
Job description
About Us
Infosys is a global leader in technology services and consulting. We enable clients in more than 56 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 250,000+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Short Description: Looking for Senior or Lead Consultant on Customer Communication Management (CCM) domain with specialization on SmartCOMM CCM Product, SmartIQ and Java
Location: Melbourne, Sydney, Brisbane OR Anywhere in Australia
Job Summary: We are seeking an experienced SmartComm Developer to join our team. The ideal candidate will have a strong technical background in SmartComm, with the ability to lead and manage the development of highly personalized and targeted customer communications. This role involves working closely with stakeholders, coordinating with offshore teams, and ensuring the successful delivery of projects.
Roles and Responsibilities:
Skill / Competencies / Experience:
ESSENTIAL
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”
Infosys is a global leader in technology services and consulting. We enable clients in more than 56 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 250,000+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Short Description: Looking for Senior or Lead Consultant on Customer Communication Management (CCM) domain with specialization on SmartCOMM CCM Product, SmartIQ and Java
Location: Melbourne, Sydney, Brisbane OR Anywhere in Australia
Salary Range: AUD 108,571- 119,893(Annual Gross)
Job Summary: We are seeking an experienced SmartComm Developer to join our team. The ideal candidate will have a strong technical background in SmartComm, with the ability to lead and manage the development of highly personalized and targeted customer communications. This role involves working closely with stakeholders, coordinating with offshore teams, and ensuring the successful delivery of projects.
Roles and Responsibilities:
- Overall 8+ years of experience in IT and Consulting. Possess at least 5 years of experience in end to end CCM implementations primarily SmartCOMM CCM product. Added SmartIQ, Java experience is desirable
- Have extensive knowledge of all module Quadient Suite and their implementation mechanisms.
- Experience in Australia Financial and/Or Insurance Domain Desirable
- Exposure to working in AGILE environment (SAFe Agile)
- Relevant technical abilities including JIRA, Kanban, Confluence, and SQL
- Work with project managers and leads to determine scope and priorities for product development cycles
- Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
- Lead, manage and collaborate with cross-functional teams, business partners and stakeholder management for a product(s).
- Participate in successful planning, design, scheduling, execution, monitoring, and implementation of a major legacy transformation
- Provide guidance on CCM architecture, its environment setup, configurations etc liaison COE knowledge .
- Elicit and analyze of requirements for data mapping, template layout design and post processing requirements, coming up with high level and detailed design for corresponding Quadient suite as per best practices
- Design and Configure applications - migrate document generation and composition functionality from legacy systems to SmartCOMM Cloud.
- Drive the delivery of project deliverable leveraging onsite and offshore technical teams.
- Should be able to review and ensure quality matching Enterprise standards so product can be scalable for future needs
- Should be able to coordinate multiple stakeholders including business clients, domain and system SME, Client management and offshore SME in a Global delivery environment
Skill / Competencies / Experience:
ESSENTIAL
- Extensive experience in SmartComm development and SmartIQ (additional secondary skill).
- Strong technical, conceptual, and developmental skills.
- Proven ability to create, manage, and deliver personalized customer communications.
- Experience in the insurance, banking, or healthcare industries is a plus.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment and manage multiple priorities.
- Knowledge of other customer communication management (CCM) platforms.
- Experience with Agile methodologies.
- Familiarity with cloud-based solutions and integrations.
- At least 8+ years of experience in Information Technology, Majority of it on SmartComm, SmartIQ - Designer domain
- Bachelor’s degree or foreign equivalent required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Possess strong Analytical and Communication skills
- Possess good Planning and Co-ordination skills
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”