Sr. Unemployment Insurance Benefits Business/Technical Analyst (SME)
Infosys
IT, Accounting & Finance
United States · United States · Remote · United States · Remote
Posted on Apr 22, 2025
Job details
Work Location
Anywhere in the US and/or Remote
State / Region / Province
Anywhere in the US and/or Remote
Country
USA
Domain
Consulting
Interest Group
Infosys Public Services, Inc
Skills
Technology|Insurance|Insurance Claims Management System
Company
IPS USA
Requisition ID
132149BR
Job description
Infosys Public Services is seeking a Sr. Unemployment Insurance Benefits Business/Technical Analyst (SME), to join our Team.
Position Description (scope of work or brief narrative):
- The Consultant will provide expert level industry knowledge as the senior Subject Matter Expert (SME) in developing Unemployment Insurance Benefits requirements. This position will be hands-on in the creation of user stories and other system requirement documents as well as providing leadership to other SME’s and/or Business Analysts.
- This position is responsible for providing input into the creation of project plans and meeting the deadlines established in the project plans. This role will also lead and organize content responses to proposals by ensuring that the responses meet the customer requirements thoroughly and completely, and conform to the established “win themes” of the overall proposal response. This role will also coordinate and participate in oral presentations to customers showing a command of Unemployment Insurance Benefits.
- Must have excellent oral and written communication skills to lead and participate in proposal responses, oral presentations, and other pre-sales activities.
- Must be comfortable and confident presenting to and meeting with client C-Level leadership.
- Minimum 7 years of experience in Unemployment Insurance Benefits domain.
- Must have experience in delivering Unemployment Insurance Benefits programs.
- Must have been Business Analyst on at least one Unemployment Insurance Benefits modernization project.
- Must have experience writing User Stories.
- Must have direct experience gathering and communicating business requirements to technical staff.
- Must have the ability to review and enhance the design products created by Subject Matter Experts to allow for faster more accurate consumption by as related parties.
- Commercial software development and on-going support.
- Unemployment Insurance or other Insurance related products.
- Relevant salesforce certifications.
- Be flexible to meet with resources in varying time zones outside of normal work hours.
- Proposal Development / Solution Design
- Engagement Launch
- Engagement Delivery
- Engagement Management
- Idea Generation for IP
- Client Relationship Management
- Build Asset
- IP Creation/Protection
- Operations
- Business Growth and Strategic Planning
- Client centricity and Business metric management
- Project Management
- Commercial knowledge
- Analytical Ability
- High Impact Communication
- Planning and Organization
- Driving Innovation
- Passion: Passionate about Customer Success.
- Inquisitive: Always learning; approaches each interaction with open mind; great listener and hands-on.
- Leadership: Self-aware and strategic thinker; proficient at building strong relationships.
- Communicator: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
- Team Player: Proficient at collaboration and working with members of a team.
- Urgency: Ability to move fast and drive business value and results.
- Adaptable: Excels in high levels of uncertainty and change.
A Bachelor’s Degree in Engineering or a foreign equivalent is required from an accredited institution. Will also consider three years of progressive, relevant work experience instead of every year of education.
The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.
About Us
Infosys Public Services is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world’s top brands pursue a path of smart transformation. Together with our clients, internal and external partners, we co-create and execute pragmatic strategies and solutions that transform organizations and define the future of business. Our dynamically growing consultancy offers our consultants:
• Ability to design and implement end-to-end solutions at scale
• A flat organization structure with direct access to our senior-most leaders
• An entrepreneurial environment full of bright, highly motivated consultants
• Opportunities for motivated consultants to impact local communities
• The ability to design your career and drive your professional learning and development
• A truly global culture
Infosys Public Services is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys Public Services provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.