Lead Consultant-SAP ISU CRM Technical-Netherlands
Infosys
Job details
Work Location
Amsterdam
State / Region / Province
Noord-Holland
Country
Netherlands
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL Netherlands
Requisition ID
135195BR
Job description
Role – Lead Consultant (SAP ISU CRM Technical)
Technology – SAP IS Utilities CRM Technical
Location – Netherlands
Business Unit –ECSSAP
Compensation – Competitive (including bonus)
Job Description
We are seeking a highly skilled SAP IS-U CRM Techno-Functional Consultant with 8+ years of experience in SAP CRM within the Utilities industry, combining strong technical development capabilities with deep functional understanding. The candidate must have a minimum of 6+ years of hands-on experience in SAP CRM implementation and support projects. This role requires a professional who is adept at working in Agile environments and familiar with DevOps methodologies.
Key Responsibilities:
- Analyze and gather business requirements related to Customer Relationship Management (CRM) in a Utilities environment. Sound knowledge in the development and adaptation of tariffs for billing different product specifics and legal requirements
- Define and implement CRM business roles, product configuration, and integration scenarios with IS-U Billing and Device Management.
- Work on business partner replication, contract accounts, and premise and connection object data flows.
- Support end-to-end testing, user training, and UAT facilitation.
- Configure and troubleshoot data replication between CRM and IS-U using middleware.
Required
- Hands-on expertise in SAP CRM Technical areas, specifically within utility sector solutions.
- Strong working knowledge of CRM Web UI, Object-Oriented ABAP (OOPs ABAP), and OData services.
- Proven experience in CRM and IS-U system integration, especially for customer master data and service management.
- Deep understanding of business processes in SAP CRM and the ability to translate them into functional specifications.
- Proficiency in analyzing and resolving production incidents within SLA timelines.
- Skilled in creating high-quality functional and technical specification documents to support development and configuration work.
Preferred
- Good Communication and Client Interaction Skills.
- Focused mindset with positive attitude.
- Ability to adapt to new Technologies/Cultures.
- Knowledge of Dev Ops
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.