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Associate Manager - Client Services (Hi -Tech Manufacturing)

Infosys

Infosys

Customer Service
Tokyo, Japan · Japan
Posted on Jun 27, 2025
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Job details

Work Location

TOKYO


State / Region / Province

Tokyo-to


Country

Japan


Domain

Global Markets


Interest Group

Infosys Limited


Skills

Domain(IBPO)|Banking|Wealth Management-Client Services-Account opening-Account Sevicing


Company

ITL Japan


Requisition ID

132992BR


Job description

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.


Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.


Job Description: Associate Engagement Manager ( Client Services - Hi-Tech Industry)

Purpose Of the Role:
To perform new account development, client account management, growing accounts and minimizing revenue leakage, prepare customer maps by identifying right connects in the client organizations, proposal and contract negotiations, and increase the Infosys footprint in accounts. Work involves a blend of client relationship management, business development, and strategic planning.

Areas of Responsibility:
  • Client relationship management – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client
  • Drive sales and Go-To-Market strategies and identify new business opportunities. Responsible for farming existing accounts and expanding the business portfolio with new accounts.
  • Develop and implement strategic plans for client engagements to ensure long-term client satisfaction and business growth.
  • Monitor and report on performance metrics, identifying areas for improvement and implementing strategies to optimize effectiveness.
  • Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations
  • Conduct research as well as competitor analysis to define strategies that can help enable favorable outcomes
  • Review sales plan, pursuit plan / business pipeline with leadership to ensure target achievement
  • Expert knowledge of MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects
  • Conduct client presentations, workshops, and drive pricing and MSA negotiations with the client
  • Provide necessary input for building alliances with relevant product / service vendors
  • Work closely with internal teams to ensure delivery alignment with client expectations.
  • Able to resolve issues, escalations and facilitate problem resolution within engagement teams.
  • Should have strong experience in Hi-Tech ecosystem as mentioned below:
  • Semiconductor Manufacturers and Semiconductor Equipment companies
  • Electronic Equipments, Devices and Storage OEMs
  • Electronic Components Makers, Distributors and Value-added Resellers
  • Independent Software and Service Providers

Qualifications
  • 15+ years of IT and business development / engagement management experience.
  • Track-record of successfully farming business solutions and client management.
  • Strong Business Development (Framing current accounts) / Relationship management / Account management is required.
  • Strong Account Management experience where you have grown existing accounts.
  • Track record of interacting and building relationship with C / C-1 level client contacts.
  • Reasonable understanding of Global Delivery Model and IT service industry.
  • Experience managing large multi-location consulting engagement teams’ desirable.
  • Hands-on experience with proposal creation and leading proposal presentations.
  • Understanding / experience of Cloud and Platform Service business Model.
  • Strong leadership, interpersonal, communication and presentation skills.
  • Sound decision making and critical thinking skills.
  • Excellent verbal and written communication skills in Japanese and English.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”.
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