Regional Operation Center(ROC) Engineer
Infosys
This job is no longer accepting applications
See open jobs at Infosys.See open jobs similar to "Regional Operation Center(ROC) Engineer" AnitaB.org.bethpage, ny, usa · United States
USD 67,812-94,502 / year
Posted on Jul 1, 2025
Job details
Work Location
Bethpage, NY
State / Region / Province
New York
Country
USA
Salary min
67812
Salary max
94502
Domain
Delivery
Interest Group
Infosys Limited
Skills
Domain|Network|Data networking Optical technologies, Domain|Networks & Information Security|Wireless Technologies, Standards and Protocols, Process|IT User Management|Incident and Request Management, Technology|Network-Cable|Broadcast Stations, Technology|Network-Wireless-Access|Backhaul
Company
ITL USA
Requisition ID
135400BR
Job description
Infosys is seeking for a ROC (Regional Operation Center) Engineer who will be responsible for investigating and identifying the root causes of service issues due to plant impairments, system outages, and customer escalations. Ensures effective communication for service recovery and customer satisfaction across all operational regions. Operates with minimal supervision, exercising independent judgment and analyzing data from various sources to facilitate resolution, covering all infrastructure from the headend to Customer Premise Equipment (CPE). This Candidate will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Required Qualifications:
Required Qualifications:
- Candidate must be located within commuting distance of Bethpage, NY or be willing to relocate to the area. This position may require travel in the US.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 2 years of experience in Information Technology.
- A minimum of one year field department, or equivalent work experience.
- Must possess proven knowledge in troubleshooting RF networks, including signal loss calculations and BER/MER measurements. This includes the ability to interpret signal-to-noise ratios and graphical representations of signal transmission to and from the Headend, as well as a basic understanding of HFC/FTTH networks, including component identification and their functions.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
- Must possess outstanding customer service skills and the ability to engage effectively with individuals at all levels of the organization.
- Must have a general understanding of office software and the ability to create moderately complex spreadsheets and documents
- Basic knowledge of Serve-Assure, Remedy, My World/Ubisence, Veex, PSMON, NOCBI, Cabledata, Tec-Trac, SevOne, Agora, Netwins & NetQ.
- Experience and desire to work in a Global delivery environment.
- Ability to interact with senior staff and with technical/engineering personnel.
- Ability to work an extended and flexible work schedule is required.
- Planning and Co-ordination skills
- Aptitude to multi-task in dynamic environment.
- Basic knowledge in Docker and Kubernetes is of advantage
- Good Communication and Analytical skills.
Benefits:
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
This job is no longer accepting applications
See open jobs at Infosys.See open jobs similar to "Regional Operation Center(ROC) Engineer" AnitaB.org.