Technical Process Specialist- Support Engineer

Infosys

Infosys

IT, Customer Service
Paris, France · France
Posted on Jul 4, 2025

Job details

Work Location

Paris


State / Region / Province

Ile de France


Country

France


Domain

Delivery


Interest Group

Infosys Limited


Company

ITL France


Requisition ID

135653BR


Job description

Support Engineer
About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

Responsibilities:

  • Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
  • Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
  • Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
  • Performance Monitoring: Monitor and address performance-related issues
  • User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
  • Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements
  • Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
  • Training and Advising Colleagues: Provide advice, training, and corrections to colleagues
Required skills:
  • Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
  • Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
  • Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
  • Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.