Customer support analyst
Infosys
Job details
Work Location
Lima
State / Region / Province
Lima
Country
Peru
Domain
Delivery
Interest Group
Infy Peru
Skills
Technology (BPM) | DTS - Reporting, Analytics & Visualization | Azure DevOps Engineer - Beginner
Company
IL Peru
Requisition ID
135598BR
Job description
Required Qualifications:
· 3 to 4 years of work experience in application support, in a fast-paced and large-scale cloud environment
· Previous work experience in a client-facing role, must also be comfortable presenting in front of internal and external stakeholders at various levels
· Strong knowledge of SDLC and Ticket life cycle
· Domain and functional knowledge of support process documentation and knowledge base articles
· To demonstrate ability to learn an application, and become a subject matter expert on the application’s features and functionality
· Understand ITIL service management principles
· Experience working in an Agile and DevOps culture
· Comfortable to take up the ownership of parts or whole initiatives, with a proven track record of working independently and with cross-functional teams
· Demonstrate ability to effectively prioritize ticket volume, balance workload and meet deadlines
· Highly organized and detail oriented
· Good team player and a quick learner
· Outstanding customer service skills and know how to show empathy towards the customers / end-users
· A natural problem solver
· Managing multiple conflicting deadlines, competing priorities and customer expectations
· Manual Testing experience
Technical Skills
| · ServiceNow/Remedy | · Azure |
| · SQL | · Troubleshooting |
| · PowerBi | · Basic PowerShell Query/SQL query |
| · DataDog | · Sharepoint |
| · PagerDuty | · JSON |
| · ADO | · Windows Server administration |
| · Pendo | · Splunk |
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.