Network Support Analyst - Budapest, Hungary
Infosys
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Work Location
Budapest
State / Region / Province
Budapest
Country
Hungary
Domain
Delivery
Interest Group
Infosys Limited
Company
Infosys Limited Hungary
Requisition ID
136027BR
Job description
Role – Technology Analyst
Technology – Job scheduling
Location – Budapest, Hungary
Compensation – Competitive (including bonus)
Your role
In the role of Technology Analyst, you will act as a primary developer om applications. You will eventually conduct requirement analysis, define the activities and modules to develop and lead execution to guarantee superior outcomes. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients’ business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required
● Experience in TCP/IP, OSI
● Static Routing, VLAN, VTS, IPv4, DHCP, DNS
● Configuring Cisco devices: mainly ASR and Catalyst
● Hands on experience in ticket system user (ITSM, Jira SD)
● In depth ITIL knowledge and professional practice (ITILv3 Foundations)
Job Description:
• Establish, document, and maintain standards for production tasks, processes and scripts;
• Perform system shutdowns and restarts, as required, and execute customary utility functions;
• Identify tasks, processes and scripts dependencies, and create and maintain such dependencies in the master scheduling tool, file, or database;
• Document, distribute, and obtain Customer approval of schedule changes prior to implementation;
• Resolve scheduling conflicts;
• Provide Customer with schedule status updates;
• Respond expeditiously to requests from Customer for priority script, process and task execution;
• Manually or using automation enter any required execution parameters or required input as documented or directed by an Authorized User;
• Start processes, tasks and scripts manually where automated processes do not exist;
• Complete Customer defined scheduled jobs and processes in the correct sequence and within the time periods designated by Customer;
• Issue commands to control all Server related platforms throughout Customer’s organization;
• Provide operational support for data transmission (for example, send/receive), consistent with industry best practices and the Customer Standards;
• Where practical, support operational processes that enable automated capacity adjustments and reallocation or reconfiguration;
• On an ongoing basis, enhance processing capabilities and efficiencies through system tuning and other run-time improvements;
• Perform proactive failure trend analysis;
• Produce trend reports to highlight production issues and establish predetermined action and escalation procedures when processing window issues are encountered;
• perform periodic and emergency systems maintenance in accordance with procedures established to minimize the impact to Customer business;
• Analyze performance metrics and respond proactively to potential issues;
• Coordinate with business partners, Third-Party Vendors, other vendors as appropriate, and Customer on projects to move/install/upgrade/de-install Server devices or where there are interdependencies between Server services provided by business partners or Managed Third Parties;
• Manage all Managed Third Parties relationships related to Third-Party Contracts for which Provider is operationally responsible; and
• Perform all provisioning requests for new Servers and/or requests for changes to the existing Server Environment
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
This job is no longer accepting applications
See open jobs at Infosys.See open jobs similar to "Network Support Analyst - Budapest, Hungary" AnitaB.org.