Snowflake Production Support Analyst
Infosys
Job details
Work Location
Guadalajara, Mexico City, Monterrey
State / Region / Province
Jalisco, Mexico, Nuevo Léon
Country
Mexico
Domain
Delivery
Interest Group
Infy Mexico
Skills
Process|Maintenance and Production Support process|Support Process - Steady state, Technology|Data on Cloud-DataStore|Snowflake, Technology|OpenSystem|Python - OpenSystem
Company
Infosys Mexico
Requisition ID
135877BR
Job description
Snowflake Production Support Analyst:
In the role of Snowflake Production Support Analyst, you will play a crucial role in maintaining the stability, performance, and reliability of Snowflake-based data platforms. Here's a breakdown of the job description and skills required based on current industry expectations:
Locations for this position are Mexico (Monterrey, GDL, CDMX) on hybrid mode as per Infosys Mexico policy.
Basic Qualifications:
- Bachelor's degree or foreign equivalent from an accredited institution.
- At least 2+ years of experience in Information Technology.
- Excellent English communication skills.
Mandatory Skillsets:
- Monitoring and maintaining Snowflake data pipelines and environments.
- Troubleshooting and resolving production issues related to Snowflake queries, performance, and data loads.
- Collaborating with development and DevOps teams to ensure smooth deployment and operation of data solutions.
- Performing root cause analysis for recurring issues and implementing long-term fixes.
- Automating manual tasks to improve operational efficiency.
- Ensuring data integrity and security across Snowflake environments.
- Supporting business continuity during migrations, upgrades, and peak usage periods (e.g., holidays).
- Documenting incidents, resolutions, and standard operating procedures (SOPs).
Other Experience:
- Snowflake SQL: Strong knowledge of Snowflake-specific SQL syntax and optimization.
- ETL/ELT Tools: Experience with tools like CONTROL-M or Airflow
- Scripting: Python, Shell scripting for automation and log analysis.
- Monitoring Tools: Experience with tools like Splunk and Power BI monitoring dashboards.
- CI/CD Pipelines: Understanding of DevOps practices and tools like Jenkins, GitLab, etc.
| About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. |