L1/L2 Support Engineer - SharePoint Specialist
Infosys
Job details
Work Location
Anywhere in Chile
State / Region / Province
Anywhere in Chile, Santiago Province
Country
Chile
Skills
Technology (BPM) | DTS - Reporting, Analytics & Visualization | SharePoint
Domain
Delivery
Interest Group
Infy Chile
Company
IL Chile
Requisition ID
137082BR
Job description
Job Title: L1/L2 Support Engineer – SharePoint Specialist
Experience: 2 to 4 Years
Location: [Your Location]
Employment Type: Full-Time
Job Summary
We are seeking a proactive and technically skilled L1/L2 Support Engineer with hands-on experience in SharePoint to join our IT support team. The ideal candidate will be responsible for resolving technical issues, managing SharePoint environments, and ensuring smooth operations of business-critical applications.
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Key Responsibilities
• Provide L1 and L2 support for end-users across various business applications, with a focus on SharePoint.
• Troubleshoot and resolve SharePoint-related issues including access, permissions, workflows, and document libraries.
• Handle incident and service request tickets using tools like JIRA, ServiceNow, or similar.
• Document solutions and create knowledge base articles for recurring issues.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
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Required Skills
• 2–4 years of experience in technical support roles (L1/L2).
• Strong understanding of SharePoint Online/On-Premise environments.
• Familiarity with Microsoft 365 ecosystem and tools.
• Experience with ticketing systems (e.g., JIRA, ServiceNow).
• Good communication and documentation skills.
• Ability to work in a fast-paced, customer-focused environment.
Chile About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.