DEVOPS SUPPORT ENGINEER
Infosys
Software Engineering, Customer Service
Mexico City, Mexico · Mexico
Posted on Aug 8, 2025
Job details
Work Location
Mexico City
State / Region / Province
Mexico
Country
Mexico
Skills
Process|Build Management|TeamCity, Process|Enterprise Package processes|Application Performance Monitoring (APM) Integration, Technology|Cloud Security|AWS - Infrastructure Security
Domain
Delivery
Interest Group
Infy Mexico
Company
Infosys Mexico
Requisition ID
137160BR
Job description
JOB TITLE: DEVOPS SUPPORT ENGINEER
A skilled and proactive DevOps Support Engineer who will focuses on maintaining and optimizing AWS environments, supporting CI/CD pipelines using Harness and TeamCity, and driving cost-efficiency across cloud operations. He will play a key role in ensuring system reliability, scalability, and performance while contributing to strategic DevOps initiatives.
MANDATORY TECHNOLOGIES AND EXPERIENCE
- 5+ years of experience in DevOps, Cloud Infrastructure, or Site Reliability Engineering (SRE).
- Strong hands-on experience with AWS services (EC2, S3, RDS, Lambda, CloudWatch, etc.).
- Proficiency with CI/CD tools such as Harness and TeamCity.
- Experience with Application Performance Monitoring (APM) tools like Dynatrace.
- Solid scripting skills (Python, Bash, etc.).
- Familiarity with Infrastructure-as-Code (IaC) tools like Terraform or CloudFormation.
- Strong troubleshooting, analytical, and communication skills.
- AWS Certified DevOps Engineer or Solutions Architect.
- Experience with containerization and orchestration (Docker, ECS, EKS).
- Knowledge of additional monitoring tools (Datadog, Quantum Metrics).
- Experience with GitOps and configuration management tools (Ansible, GitHub).
- Ensure system reliability and security by maintaining AWS infrastructure and managing IAM policies.
- Support and optimize CI/CD pipelines using Harness and TeamCity, ensuring smooth deployments and rapid issue resolution.
- Implement Infrastructure-as-Code (IaC) practices with Terraform or CloudFormation for scalable and maintainable environments.
- Monitor application performance with Dynatrace, identifying and resolving bottlenecks to enhance user experience.
- Drive cost-efficiency through AWS usage analysis, automation of resource management, and strategic tagging/reporting.
- Promote DevOps excellence by developing observability dashboards, integrating new tools, and fostering best practices across teams.
- Contribute to system resilience and scalability through architecture reviews, automated testing, and proactive performance planning.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.