Web Platform Specialist-AEM Support
Infosys
Customer Service
Mexico City, Mexico · Mexico
Posted on Aug 8, 2025
Job details
Work Location
Mexico City
State / Region / Province
Mexico
Country
Mexico
Skills
Technology|Content Management|Opentext CMS, Technology|Database|MySQL, Technology|DevOps|Continuous integration - Java, Technology|Digital Marketing|Adobe AEM
Domain
Operations
Interest Group
Infy Mexico
Company
Infosys Mexico
Requisition ID
135214BR
Job description
Infosys is searching for Workplace Web Platform Specialists:
Is seeking a skilled and proactive individual with strong application support experience of 5+ years in platforms. This role requieres expertise in working on Linux environment, troubleshooting system issues and supporting various Web platforms critical to business operations. The candidate must have good verbal & written communication skills. Technically writing skills, experience in monitoring and operations, and be comfortable working in a geographically diverse environment.
Responsibilities:
- Provide escalated technical support for web platform application issues, diagnosing and resolving complex problems thought in-depth analysis. Escalate unresolved issues to development teams with detailed documentation.
- Perform system monitoring, maintenance and optimization to ensure platform stability and performance. Identify and address performance bottlenecks, software bugs and system errors.
- Assist in deployment, configuration and updates of applications on web platform.
- Develop and maintain technical documentation, including troubleshooting guides, standard operation procedures (SPOs) and knowledge base articles.
- Manage incidents, communicate effectively with users, application owners and senior stakeholders across all areas.
- Conduct root cause analysis (RCA) for recurring issues and recommend preventive measures or process improvements.
- Analyze patterns of failure and issues to advise application owners on permanent fixes, improving infrastructure stability and performance.
- Utilize tools to automate failure remediation and monitor system health, focusing on continues measurement of risk and cost.
- Actively participate in the change management process to manage risk within the production environment.
- Build and improve runbooks to minimize operational errors and improve operational efficiency.
- Implement and maintain disaster recovery strategies.
- Collaborate with development teams to deploy and maintain in-house or third-party applications,
- Support the integration of new technologies, including AI or cloud-bsed tools, to enhance application performance and efficiency.
- A solid understanding of DevOps and CI/CD best practices.
- Full-stack development experience with proficiency in Java at least one UI framework such as React.
- A working knowledge of relation (SQL) and NoSQL database and their integrations with applications.
- Experience in Content management Systems (CMS) like Adobe Experience Manager.
- Experience with cloud computing platforms, ideally AWS.
- Good skills in analyzing System and Application logs.
- Proficiency with Linux-based operating system, commands and utilities, as well as Configuration Management Tools.
- Strong ability to debug applications issues to identify the underlying root cause.
- Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders.
- Highly self-motivarted and ability to work in a high paced environment with tight deadlines.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.