GCP Technical Support Representative
Infosys
Job details
Work Location
Phoenix, AZ
State / Region / Province
Arizona
Country
USA
Skills
Technology|Cloud Platform|GCP Networking service
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
135207BR
Job description
Infosys is seeking a GCP Technical Support Representative (Platform) who is going to handle Support cases on GCP products mainly Platform Shard. This role will be involved to work on the cases and provide possible solutions to the Customers within SLA. This role requires close partnership and collaboration with other Customer teams, Cloud Architects, Engineers and Subject Matter Experts. This role requires working in a 24/7 shift system.
Required Qualifications:
Candidate must be located within commuting distance of Phoenix, AZ or willing to relocate to the area prior to onboarding.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 2 years of Information Technology experience
At least 2 years of experience in Cloud Technology
At least 2 years of experience in Unix/Linux platform, command line and shell scripting
Willing to work in shifts (24/7 support)
In order to comply with legal requirements, this role is limited to “U.S. persons” as defined by 22 C.F.R. §120.15. U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees.
Preferred Qualifications:
GCP Certification - Associate Cloud Engineer/Professional Cloud Architect/ Professional Cloud Developer is preferred
Experience in one or more popular software languages such as Java, C++, Python, Go, etc.
Experience and desire to work in a Global delivery environment
Basic understanding of Virtual Machines, Databases, RESTful API's, Containers, and Software development
Basic knowledge of CPUs, Memory, Storage types, GPUs, and other hardware related components
Basic networking knowledge such as Latency, Ingress/Egress Traffic, Firewall rules, IPv4/IPv6 addresses and notations, etc.
Excellent problem solving and Root Cause Analysis skills.
Good Communication and Analytical skills
Written and verbal communication skills
Customer interfacing skills.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.