Infrastructure Service Management Engineer
Infosys
Job details
Work Location
New York, NY
State / Region / Province
New York
Country
USA
Salary min
66553
Salary max
83000
Domain
Delivery
Interest Group
Infosys Limited
Skills
Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support
Company
ITL USA
Requisition ID
136867BR
Job description
Job Description:
Infosys is seeking a Infrastructure Service Management Engineer. Infrastructure Service Management is the key function of the role which would include receiving, building, configuring, installing, moving, repairing, and decommissioning assets and inventory management. It will also include project execution in accordance with established operating instructions. You are expected to work under pressure and on tight timescales. The job entails sitting as well as working at a computer for extended periods of time. You should be able to communicate by telephone, email or face to face. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. This is a challenging role that provides extensive opportunities for learning new technologies, making new contacts throughout IT globally, influencing the way the IT department operates, and interfaces closely with senior IT Management.
Required Qualifications:
- Candidate must be located within commuting distance of New York City, NY or be willing to relocate to the area. This position may require travel in the US. You are expected to travel to the office locations in New York metro area and occasionally to service delivery locations.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 6 months of Information Technology experience
- At least 6 months of IT Support experience with a Financial Services or Brokerage Firm.
- Strong organizational skills – the ability to effectively manage multiple tasks simultaneously.
- Good communication, interpersonal and customer care skills.
- Proven ability to work independently with little supervision as well as in a team environment.
- Technical grasp of strategic platforms such as Microsoft, networks and security, WAN, LAN.
- Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).
- Hardware inventory management includes ensuring that stock levels are constantly monitored.
- Hardware request and receipt through internal ordering system.
- Actively monitoring the ticket queue and managing requests through to completion.
- Housekeeping on IT rooms.
- Supporting events like annual power down – post desk checkouts (PC/monitors/mouse + keyboard/desk phone/headset/webcam).Supporting hardware decommissioning events. Supporting business moves / changes – ensure involvement in early stages of planning.
- Managing escalations through to conclusion. Manage client expectations.
- Setup and installation of temporary training rooms / office wide events – expos, Comms room patching.
- Support work from home hardware requests.
- Ensure that policies and guidelines relating to overtime and expenses are adhered to.
- Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.
- Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
- Work across lines of service to ensure a coordinated approach to providing support for the customer.
- Actively participate in a program of continuous service improvement taking ownership of actions that deliver results.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Skills:
- Perform basic troubleshooting, system upgrades and replacements.
- Deploy equipment for new hires and collect equipment from offboarded employees.
- Evaluate user requests and requirements and recommend effective technological solutions.
- Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
- Will be required to work outside Business Hours and participate in additional weekend work. Image/re-image computers, configure IP.
- Experience and desire to work in a Global delivery environment.
- Good Communication and Analytical skills
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.