Client Partner - Manufacturing - AI
Infosys
Job details
Work Location
Anywhere in the US and/or Remote
State / Region / Province
Anywhere in the US and/or Remote
Country
USA
Domain
Global Markets
Interest Group
Infosys Limited
Skills
Domain|Sales|Sales Execution
Company
ITL USA
Requisition ID
137824BR
Job description
Infosys is seeking a Manager of Client Services. The Manager-Client Services (MCS) is responsible for all client interfaces within the assigned account scope. The MCS works together with their manager (Senior MCS/Group MCS) to build an account plan and is responsible for client management based on the account plan. Usually, the MCS handles a single account or part of a large account with a P&L of $30MM to $40MM.
Role Description:
• Client relationship management and business development: manage client relationships, build a portfolio up to $30-40M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
AI strategy & evangelism:
- Proven ability to articulate value of AI in business terms to business and technical audience of manufacturing industry
- Strong understanding of AI trends, technologies and use cases e.g. predictive maintenance, quality inspection, supply chain optimization etc
- Experience designing or supporting AI go to market strategies targeted at manufacturing sector
Client engagement and opportunity development
- Skilled at orchestrating cross functional teams to shape, position and close AI opportunities
- Lead the opportunity development process from the front including leading client traction, developing and guiding development of sales collateral, managing proposals & orals
- Experience in conducing AI-focused discovery sessions and innovation workshops with senior client stakeholders
- Strong storytelling and pitching ability to present AI solutions and services to CXOs
- Ability to translate client pain points into compelling AI use cases and proposals leveraging Infosys solutions and capabilities
Consulting project delivery:
- Hands-on experience as a lead or a team member delivering AI consulting projects including scope like AI strategy, opportunity assessment and roadmap development
- Familiarity with AI/ML solution lifecycle from use case identification to prototyping, deployment and scaling
Industry knowledge:
- Deep understanding of manufacturing industry processes, KPIs and pain points
- Exposure to or experience with AI use case domains like computer vision, NLP, time-series analysis or industrial IO analytics
Collaboration & influence
- Strong stakeholder management skills across internal sales, domain and technical teams
- Ability to coach and mentor account teams and clients on AI concepts and adoption strategies
- Comfortable navigating matrixed environments and influencing in situations without direct authority
About Infosys Manufacturing:
Infosys partners with industrial manufacturers to create an integrated manufacturing ecosystem that reinforces core strengths. We help manufacturing enterprises adopt advanced tools to navigate the complexities of IT-OT (Operational Technology) integration as well as innovation at a product, process and business level.
To learn more about Infosys and see our ideas in action please visit us at www.infosys.com
Required Qualifications:
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Experience in the Media and Entertainment industry/vertical
• Track record of interacting and building relationship with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
• Knowledge of industry specific go-to-market solutions
• Good understanding of industry specific business issues and drivers
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.