Operation Support - Technology Analyst
Infosys
Job details
Work Location
Monterrey
State / Region / Province
Nuevo Léon
Country
Mexico
Domain
Delivery
Interest Group
Infy Mexico
Skills
Process|Service Management|ITIL, Technology|Analytics - Solutions|SQL Server - Analytics, Technology|OpenSystem|Python - OpenSystem
Company
Infosys Mexico
Requisition ID
137313BR
Job description
Infosys– Engineering Services – Senior Software Engineer - US – Support for Broadcast Satellite and OTT content delivery
At Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available, and quality is both impeccable and cost competitive. Over the years we have applied this model to a full range of services - both technical and business. Our IT services such as application integration, testing, maintenance and infrastructure management ensure your operations are fully optimized. Our business process outsourcing and management services, such as customer service delivery, human resource outsourcing and procurement handling, drive down process costs while greatly enhancing their efficiencies. Most importantly, as part of our strategic sourcing approach, these services free up resources that can then be deployed to drive transformation and innovation initiatives
Location for this position is Monterrey, Mexico. Must work from office
Experience required: 3 years of relevant experience.
Responsibilities:
- VOD Pipeline production support for TVOD, SVOD, C3 Restart, 4K & Adult titles flowing through Open Video workflow & legacy workflows to support Streaming & Satellite products
- VOD Pipeline Non-Prod Support - Triage/ validate the VOD Content Processing, Process, System, and Software QA.
- Monitor VOD incident detection tools for alerts and issues.
- Onboarding providers to New Workflows for the Migration to AWS Cloud.
- Manages AWS/Aspera account creation for providers.
- Management & App Support of VOD Aspera Instances and other legacy VOD applications
- Maintain provider relationships for Content Delivery
- Manage System Integration activities for any migration efforts as/when needed
- Identify opportunity and implement automated solution using DIRECTV Tools with intent of reducing incident MTTR and manual effort
Preferred:
- Experience in Media/ Video domain: Knowledge of video processing components, Broadcast and Streaming operations.
- Familiarity with OTT streaming products and systems
- Experience in VOD workflows for Broadcast and Streaming platforms
- Proficient knowledge in ITIL (Incident / Problem / Change management) practices.
- Experience with troubleshooting, systems analysis and data analysis.
- Experience with administrating, maintaining, troubleshooting, and configuring various systems in a Linux or Windows environment.
- Experience with scripting languages such as SQL, python, and UNIX shell scripts.
- Experience with software development or infrastructure and software deployment automation.
- Familiar with Agile software development practices
- Ability to make decisions and work under high stress situations
- Attention to detail and completing work with high degree of accuracy
- Excellent verbal and written communication, interpersonal and organizational skills.
- Good to have: Automation Experience with Java.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.