Technology Lead - End User Computing - Windows - Amsterdam
Infosys
Job details
Work Location
Amsterdam
State / Region / Province
Noord-Holland
Country
Netherlands
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL Netherlands
Requisition ID
138748BR
Job description
Role – Technology Lead
Technology – End User Computing - Windows
Location – Netherlands
Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
In the role of Technology Lead, responsible for managing field support operations and provide technical assistance across End user devices. This role ensures consistent delivery of Field support services, oversees escalations, and maintains high standards of operational efficiency and customer satisfaction. You will also coordinate with global IT teams for cross functional initiatives ensure consistent technology experience across all supported sites. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required
- 5+ years of experience in IT support, with 2+ years in a leading operations
- Demonstrate knowledge of personal computing and network-based PC/workstation systems, hardware tools, client function, applications, and remote connectivity products.
- Extensive knowledge of SCCM, imaging and software deployment.
- Manage device and application rollouts as well as equipment refreshes
- Lead technical support across brands and/or regions
- Understanding of ITIL framework
- Enterprise ITSM knowledge, ServiceNow proficiency
- Assist server and network team with assembly, racking, patching and guided local configuration of equipment as required
- Ability to interact effectively at all levels of the organization; Strong customer, quality, and results orientation. Executive level support experience preferred.
- Ability to articulate complex ideas, comprehend written and verbal communications, and possess excellent presentation skills.
- Extensive knowledge of hardware commonly deployed in Retail and warehouse environments such as RF barcode and thin client terminals
- Proficient knowledge of Microsoft products including Office, Teams, OneDrive, SharePoint, Intune
- Proficient knowledge of Active Directory, Azure and Exchange Online
- Audio/visual system setup and support for meeting rooms / conference rooms
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High quality awareness
- Excellent verbal and written communication skills
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer