Program Manager - Data Analytics and AI
Infosys
Job details
Work Location
Houston, TX
State / Region / Province
Texas
Country
USA
Domain
Consulting
Interest Group
Infosys Limited
Skills
Process|Program Management|Program Performance Management, Technology|Analytics - Techniques|Panel Data Analysis, Technology|Big Data - Data Processing|Spark
Company
ITL USA
Requisition ID
140351BR
Job description
Infosys is seeking a dynamic and visionary Program Manager in Data, Analytics, and AI to lead transformative digital initiatives for our global clients. In this strategic role, you will drive end-to-end consulting engagements—from problem definition and business process analysis to solution architecture, development, and deployment—within a global delivery framework.
Key Responsibilities:
1. Program Oversight:
- Lead end-to-end delivery of software support programs across multiple applications and geographies.
- Ensure adherence to SLAs, KPIs, and contractual obligations.
- Manage escalations, major incidents, and problem management processes.
- Serve as the primary point of contact for client leadership and internal stakeholders.
- Conduct regular governance meetings, status reviews, and performance reporting.
- Build strong relationships with business units, vendors, and support teams.
- Manage and mentor support leads, engineers, and analysts.
- Drive resource planning, skill development, and performance management.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Monitor and improve support processes, ticket resolution timelines, and customer satisfaction.
- Implement ITIL best practices and automation initiatives.
- Drive root cause analysis and preventive actions for recurring issues
- Track program budgets, forecasts, and cost optimization opportunities.
- Identify and mitigate delivery risks and compliance gaps.
- Candidate must be located within commuting distance of Houston, TX or be willing to relocate to the area. This position may require travel in the US.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 11 years of Information Technology experience.
- At least 10 years of experience in IT service delivery or support project management.
- Proven track record of managing large-scale support programs.
- Strong understanding of ITIL, incident/problem/change management.
- Good understanding of solutions, accelerators and value proposition in Data, Analytics and AI.
- Experience with tools like ServiceNow, Jira, or similar.
- Excellent communication, stakeholder management, and leadership skills.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
- PMP, ITIL, or SAFe certifications.
- Experience in managing support for cloud native.
- Experience in multi-vendor or multi-client support models.
- Experience in solving business problems in the relevant industry, understanding of E2E functional flows of the customer business.
- Able to create a Business Plan for expanding business – with a good understanding of potential business opportunities, competition strengths and weaknesses.
- Continuous improvement, Innovation, and growth Mindset.
- Good communication, articulation, and presentation skills.
- Learnability and focus on new / emerging areas.
- Good understanding of Agile software development frameworks.
- Ability to work in teams in a diverse, multi-stakeholder environment comprising of Business and Technology teams.
- Experience and desire to work in a global delivery environment.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.