ServiceNow Technical Manager - Telecom Domain| London
Infosys
Job details
Work Location
London
State / Region / Province
London
Country
United Kingdom
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL UK
Requisition ID
141164BR
Job description
Role – Principal Consultant
Location – London, UK
Business Unit – CMEADMROW
Compensation – Competitive (including bonus)
We are looking for a SNOW Technical Manager with deep understanding of ITIL/ITSM, CSM (Customer Service Management), with strong implementation experience of Change Management for complex implementations with over 14 years of experience with substantial experience.
The candidate preferably be CSA certified
Good experience in Agile way of working (Scrum), JIRA & Confluence tools and UML diagrams
ITIL Foundation certified – desired
Required
• Over 8 years of substantial experience in ServiceNow modules / solutions with hands on experience in ITSM and 14 years of overall experience.
• Implementation experience of Incident/Problem/Change Management module with good exposure to Case Management solutions
• Strong communications skills to influence business stakeholder requirements in alignment with technical framework of platform
• Good experience in Agile way of working (Scrum), JIRA & Confluence tools
• Experience of handling automation solutions including NowAssist
• Good understanding of TMForum eTOM / TAM and ODA concepts
• Desired experience of working for a Telecom client.
Essential skills
• At least 5-7 years of experience in Technical Architect role .
• Candidate should possess Good Communication & Client- interfacing skills. He should have cross-cultural working experience and should be able to work with multinational clients independently
• Able to front end stakeholders, provide alternate solutions and persuade to align to OOTB solutions
• Understanding of best practices and ensure adherence to them
• ITIL Foundation certified – desired
• Requirement Elicitation Techniques
• Business, IT Stakeholders & Vendor Management Skill
• Understanding of Requirement Management tool (e.g. JIRA) & UML diagrams
• Understanding of Agile way of working – User Story, Sprint model
• Experience in OSS/ BSS domain applications
• Understanding of Telecom products or services
• Should be able to engage with multiple stakeholders like Business, SI partners and System owners to understand, capture, finalize and sign off requirements
• Analyze the problem faced by the customer, participates in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
High analytical skills
A high degree of initiative and flexibility
High customer orientation
High quality awareness
Excellent verbal and written communication skills
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer