Job details

Job Role

Associate Consultant

Work Location

Kuala Lumpur

State / Region / Province

Kuala Lumpur

Country

Malaysia

Domain

Delivery

Interest Group

Infosys Limited

Company

ITL Malaysia

Requisition ID

144889BR

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

We are seeking a highly skilled and experienced Lead Business Analyst to own the end-to-end business analysis function across complex, enterprise-scale initiatives. In this role, you will act as the critical bridge between business stakeholders and technical delivery teams, translating fragmented inputs into coherent, outcome-driven solution designs. You will lead requirements elaboration, validate technical feasibility, and guide junior analysts—all while engaging confidently with senior stakeholders and architecture teams.

Roles and Responsibilities:

· Engage stakeholders across business units to understand business objectives, product requirements, and servicing needs, translating them into clear application and operational requirements.

· Critically evaluate information from multiple sources, resolve conflicts, and decompose high-level concepts into detailed functional and non-functional requirements.

· Collaborate closely with both business and technology teams to design solutions that support insurance purchase and servicing journeys, ensuring alignment with business strategy and regulatory expectations.

· Prepare key BA deliverables including Business Requirements Documents (BRD), functional specifications, process flows, use cases, GUI/interface designs, and data requirements.

· Serve as the bridge between insurance operations, product teams, and IT to ensure solutions are robust, practical, and aligned with business requirements.

· Work with technical teams to clarify requirements, review solutions, track technical issues, and support change implementation.

· Lead and coordinate User Acceptance Testing (UAT), including test planning, scenario preparation, execution, and defect management, ensuring high-quality delivery.

· Monitor system enhancements post-implementation and communicate changes and impacts to business users effectively.

2. Skills /Competencies:

Skills:

· Minimum 7 years of Business Analyst experience, insurance industry.

· Strong understanding of life insurance products, underwriting, policy purchase journeys, and servicing processes (e.g., claims, policy changes, billing).

· Experience working with Salesforce.

· Strong experience in requirements gathering, analysis, documentation, and stakeholder management.

· Strong familiarity with online systems, customer portals, and digital servicing capabilities in insurance.

· Hands-on experience in supporting UAT activities, test case preparation, and defect tracking.

· Good communication, analytical, and problem-solving skills, with the ability to work across business and technical teams.

· Degree/Degree in IT / Computer Science / related discipline.

Preferred skills

· Insurance strategy with transformation experience

· Digital transformation

· Business & finance transformation

· Technology strategy and technology transformation

Additional Skills:

· Excellent customer interfacing skills.

· Excellent written and verbal communication skills.

· Strong attention to detail and outstanding analytical and Problem-solving skills.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”