Senior Consultant - Technical SSE Lead - CyberSec
Infosys
Job details
Job Role
Consultant
Work Location
TOKYO
State / Region / Province
Tokyo-to
Country
Japan
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL Japan
Requisition ID
146038BR
careerpage.description_page_field_label_field_job_code
2015ASRCON Senior Consultant
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Job Description – Junior Palo Alto Prisma Access Engineer (Infosys JL4)
Role Overview
We are seeking a Junior Network Security Engineer to join our Prisma Access operations team.
This role is responsible for Day 1 / Day 2 operations of a single-tenant Palo Alto Prisma Access environment, managed via Panorama, for Japanese enterprise customers.
The position is customer-facing and on-site, requiring not only technical skills but also a professional level of education, communication capability, and operational discipline.
This role is ideal for early-career engineers who have strong networking fundamentals and wish to build specialization in cloud-delivered security, ZTNA, and Palo Alto Networks platforms.
1. Prisma Access Operations
- Monitor and maintain a single-tenant Prisma Access deployment using Panorama and Prisma Access portals
- Manage GlobalProtect configurations, user onboarding, authentication issues, and agent connectivity
- Implement standard security policy changes, URL filtering updates, App-ID tuning, and rule management
- Perform basic troubleshooting of tunnels, portals, gateways, configuration sync, and service health
- Triage and resolve incidents through ServiceNow, aligned with defined SLAs and ITIL processes
- Analyze security, traffic, and tunnel logs via Cortex Data Lake and Panorama Logging Service
- Independently handle P3 / P4 incidents and support senior engineers on P1 / P2 issues
- Clearly communicate incident status, impact, and resolution to stakeholders
- Execute security policy changes, address objects, and rule updates under strict MOP / Change Management controls
- Support planned maintenance windows, content/antivirus updates, and minor platform upgrades
- Ensure proper documentation, rollback planning, validation steps, and post-change reporting
- Monitor Prisma Access gateway and portal health, license consumption, bandwidth usage, and capacity metrics
- Generate operational and security reports using Cortex Data Lake and Splunk
- Conduct daily health checks and provide clear shift handover documentation
- Maintain and update SOPs, runbooks, knowledge articles, and incident records
- Keep accurate configuration records and audit artifacts for compliance and customer reviews
- Adhere strictly to internal security governance and ITIL-aligned operational processes
Professional Experience
- 2–4 years of experience in network, security, or infrastructure operations
（NOC / SOC / Infra Ops）
Strong understanding of:
- TCP/IP, subnetting, routing fundamentals, DNS, DHCP
- NAT, VPN fundamentals, SSL/TLS concepts
- Firewall policy logic and rule evaluation order
- Palo Alto Panorama basics（device groups, templates）
- GlobalProtect user connectivity and troubleshooting workflows
- Prisma Access architecture（tenant, portal, gateway concepts）
- Experience using ServiceNow for incident and change management
- Basic experience with Cortex Data Lake queries and Splunk searches
- Ability to logically isolate issues across network, authentication, policy, and client layers
- Fact-based log analysis rather than assumption-driven troubleshooting
- Ability to escalate with clear reproduction conditions and findings
- Basic Linux knowledge (log concepts, basic command familiarity)
- Basic Windows knowledge related to certificates, proxies, and endpoint connectivity
- Clear and polite Japanese business communication (email, chat, meetings)
- Ability to explain incidents, changes, and limitations in a structured manner
（Conclusion → Impact → Action → Next Steps） - Strong sense of operational responsibility and risk awareness
- Calm, professional behavior during incidents and service disruptions
- Ability to maintain accurate records and explain past actions when required
- Bachelor’s degree required.
- Japanese: Native-level proficiency
（Customer communication, documentation, meetings） - English: Business-level proficiency
（Global team collaboration, vendor communication, documentation）
Certifications（Preferred）
- Palo Alto Networks: PCCSA, PCNSA
- Security / Governance: CISSP, CISM, CISA
- ITIL Foundation
- Knowledge of authentication protocols (SAML, LDAP, RADIUS)
- Cloud fundamentals (Azure / AWS basics)
- Basic scripting (Python / PowerShell) for operational efficiency
- Exposure to traffic analysis tools, packet captures, or firewall audits
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”.