Job details

Job Role

Technology Lead - US

Work Location

Richardson, TX

State / Region / Province

Texas

Country

USA

Skills

Technology|Cloud Platform|Amazon API/Tools, Technology|Cloud Platform|Google Cloud – Contact Center AI, Technology|Digital Commerce|Conversational AI Platform

Domain

Delivery

Interest Group

Infosys Limited

Company

ITL USA

Requisition ID

146227BR

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835ATHLDUS Technology Lead

Infosys is seeking Amazon Connect Developer primary responsibility will be to translate software requirements into working and maintainable solutions within the existing application frameworks. The chosen candidate will apply technical proficiency across different stages of the Software Development Life Cycle, gather accurate requirements and work closely with stakeholders to prioritize tasks and the scope of development. The role will require strong attention to detail with the ability to identify errors and make adjustments in a testing environment while contributing towards developing and adhering to best practices for developing applications that are scalable, relevant, and critical to the project.

Required Qualifications:
Candidate must be located within commuting distance of Richardson, TX or be willing to relocate to the area. This position may require travel to project locations
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of Experience
4+ years of experience with AWS services, including Amazon Connect/Amazon Lex.
Strong understanding of contact center operations, Conversation design and technologies.
Strong understanding of IVR design principles, call routing logic, and contact center operations.
Experience with contact center reporting, analytics, and dashboards.
Proficiency in scripting (Python, Node.js, react.js) and AWS Lambda.
Experience with AWS IAM, CloudWatch, and API Gateway.
Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools like CloudFormation or Terraform.
Excellent problem-solving and communication skills.

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Experience:
We are seeking a skilled AWS Connect Developer to design, implement, and maintain cloud-based contact center solutions using Amazon Connect. The ideal candidate will have hands-on experience with AWS services, contact center technologies, and a passion for delivering seamless customer experiences.
4+ years of experience with AWS services, including Amazon Connect/Amazon Lex.
Strong understanding of contact center operations, Conversation design and technologies.
Strong understanding of IVR design principles, call routing logic, and contact center operations.
Experience with contact center reporting, analytics, and dashboards.
Proficiency in scripting (Python, Node.js, react.js) and AWS Lambda.
Experience with AWS IAM, CloudWatch, and API Gateway.
Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools like CloudFormation or Terraform.
Excellent problem-solving and communication skills.
Design and deploy Amazon Connect contact center solutions.
Customize call flows, IVRs, and routing logic using Contact Flows and AWS Lambda.
Implement real-time and historical reporting dashboards.
Ensure security, scalability, and compliance of contact center solutions.
Collaborate with cross-functional teams including DevOps, QA, and customer support.
Troubleshoot and optimize existing AWS Connect implementations.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.