Senior Staff Product Manager, Quickbooks AI Acceleration
Intuit
Senior Staff Product Manager, Quickbooks AI Acceleration
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the exciting AI Acceleration team as a Senior Staff Product Manager! Our mission is to power prosperity for the world’s small/mid sized businesses and self-employed persons by building cohesive agentic experiences — wherever and however they work.
As an individual contributor, you’ll make QuickBooks products even more useful and
engaging for entrepreneurs. You’ll lead the strategy and influence across teams to build out hyper personalized, yet cohesive agentic experiences that leverage GenAI, AI, and agents to automate tasks, deliver notifications, provide a prioritized todo list of actionable insights, and recommend new ways for customers to automate their business across AI agents. In leading this effort, you’ll:
- Partner with product management leadership, Data Science, Marketing, Experience Design, Product Development, Data Analytics, and other stakeholders to articulate the broad strategy for this experience within the QuickBooks Online offering cross-platform.
- Define how the end to end experience should be personalized to meet the needs of each QuickBooks customer. Define how supporting capabilities should come together to power this vision.
- Partner with partner teams serving different customer types to solve important problems and build personalized use cases using agentic and generative AI.
- Lead a cross-functional team of product developers, data scientists, marketers, data analysts, and experience designers to innovate, experiment, and create tools that empower other teams to create amazing personalized, cohesive AI experiences for customers.
- Set KPIs for driving customer delight that powers business outcomes, manage dependencies, escalate barriers to execution, and report research finding and progress to senior leadership
Responsibilities
- Identify cohesive agent automation opportunities through customer research and lean qualitative and quantitative testing.
- Consult with teams across the organization to elevate end to end customer experience; provide regular feedback and build data backed principles through rapid testing.
- Create strategies and roadmaps based on data to inform the product and platform investments we need to take our products to the next level.
- Ruthlessly prioritize, influence dependencies, and ship experiences that provide game-changing value to our customers and internal product developers.
- Communicate frequently and clearly with other teams and leaders, and build durable artifacts to drive alignment.
- Galvanize the team by celebrating successes and learning from failures.
- Share knowledge and mentor others.
Qualifications
- 7+ years designing and delivering world-class software products in a product management role.
- Experience working with generative AI or ML models to deliver personalized, engaging customer experiences with a strong technical background.
- Experience building cohesive customer experiences end to end across multiple teams; influencing product teams by consulting on planned experiences, providing guidance based on principles and learnings.
- Experience building AI systems for scale with an external end customer in mind; enabling others through your work, delivering cohesion and speed to delivery.
- A bias for action with a proven track record of delivering experiences from the ground up, 0 >1.
- Ability to work through high levels of ambiguity: define roadmap for uncharted opportunities working with nascent technologies.
- Strong appetite for innovation fueled by curiosity and willingness to learn.
- Evidence of excelling in environments of high cross-company collaboration across business units.
- Effective in communicating progress to executives & senior leadership.
- Capable of decomposing a big vision into bite-size milestones with a lean-experiment-oriented perspective. Ability to operationalize into a high velocity execution plan.
- Deeply curious and data-driven; develop and defend strong points-of-view with data, analytics, external benchmarking, and the voice of the customer.
- Skilled at gathering insights from internal customers and end-users, identifying and testing opportunities, and synthesizing results.
- Proven expertise leading cross-functional teams that together launch successful web and/or mobile software product offerings designed to create a great customer experience.
- Undergraduate or graduate degree in data science, computer science, math or statistics, or a related discipline; other degrees or equivalent professional experience will be considered.
- Self-aware with a strong desire to learn and continuously improve.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $191,000-266,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.