Senior Product Manager- TurboTax Live Assisted Mountain View, California
Intuit
Senior Product Manager- TurboTax Live Assisted
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
At Intuit TurboTax we are obsessed with our customers. We are looking for a product
manager with the curiosity to develop a deep understanding and sense of empathy for
our customers in order to create remarkable new experiences for them. In this role you
will define and lead strategy to move Intuit TurboTax Live Assisted Product (TTLA)
experiences into the future, leading work to redefine how our users connect with
experts, designing personalized experiences alongside Intuit Assist, our AI-powered
financial assistant.
Get ready to grow – you’ll be challenged to think bolder, move faster, and have a bigger
impact on this transformative offering. You’ll develop deep partnerships with an amazing
group of engineers, collaborative and creative designers, marketing, product managers,
data scientists, and tax experts, which will make everyday a rich and fun learning
Experience.
Join Turbo Tax Live Assisted (TTLA) team as a Senior Staff Product Manager. The
TTLA team develops and incubates emerging technologies, user experiences, and
capabilities that will transform the future of our customers, products, and business. Our
work focuses on solving problems for our customers, small businesses and consumers,with technologies such as AI and leading edge fintech.This team is responsible for
considering the future of AI interaction in areas like robotics, as well as developing a
cutting-edge interactive space where SMB and mid-market customers could experience
the future of AI-powered Intuit solutions. We work with teams across Intuit to influence
and contribute to Intuit’s business and strategy. In this role, you will have end-to-end
responsibilities from spearheading to launching the next generation of customer
experiences and capabilities for our current and future customers.
Responsibilities
Lead your team to identify opportunities and product strategy by assessing
market landscape, customer feedback and competitive intelligence.
Develop a flexible strategy for emerging technology initiatives that can quickly
adapt to changing market conditions and new information.
Drive the initiative roadmap, detailing execution plans to capitalize on the
possibilities of emerging technologies.
Understand how technology shifts could impact current and future customers
and how to harness the power of these technologies to build competitive durable
advantage for Intuit.
Collaborate and work across organizational groups to understand their priorities
and identify where emerging technologies can accelerate their innovation for
business impact.
Work closely with design, data science, architect and product development to
develop secure and scalable capabilities to power next generation experiences.
Anticipate and resolve strategic issues to ensure your team's ability to deliver.
Take a data driven approach in defining success metrics, prioritizing
requirements, and communicating plan, progress and success for emerging
technology initiatives.
Create and maintain momentum, helping teams move forward swiftly and with
rigor, a learning mindset and a bias toward action
Qualifications
2+ years of hands-on product management experience in consumer products, financial technology, social media or gaming industries, working on new or emerging technologies for 0 - 1 products with AI/ML at their core, including GenAI.
Passion for solving big customer problems through deep understanding of customer needs, market landscape and technology trends.
Experimental mindset, adept at qualitatively and quantitatively validating concepts and assumptions through rapid and iterative testing
Strategic thinker as well as tactical executor, continually assessing prospective experiences, capabilities and products for desirability, feasibility and viability.
Demonstrated ability in recognizing, learning, and using new technologies to solve important customer problems.
Strong communication and relationship skills, including proven ability to influence strategic decision making.
Demonstrated team-building skills, including the ability to motivate and guide team members beyond the direct reporting structure including engineers, data scientists, designers and researchers; and to collaborate with a variety of functions across the company including legal, privacy and platform teams.
The successful candidate will have a bias for action and be a self-starter; adaptable, tenacious, perceptive and able to execute a well-developed plan.
Undergraduate degree in business, computer science, entrepreneurship, data science/analytics, innovation or nance; MBA is a plus (equivalent professional experience will be considered)
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: