Senior Live Services Research Manager

Company Overview

Job Overview

OVERVIEW

People who work for themselves fuel our economy. In the U.S., small businesses employ 60% of the workforce and create 80% of new jobs. Oftentimes the odds are stacked against them with 50% failing in the first 5 years.

The Platform Design and Market Research Team in Intuit’s Global Business Solutions Group (GBSG) is focused on powering our marketing and product innovation through deep customer empathy. Come join our dedicated and passionate team of talented researchers. We use qualitative and quantitative research methods to generate meaningful insights that define where our business plays and how to win through market sizing, competitive analysis, value prop creation, communications, brand health, web testing and more.

We are looking for a passionate candidate to join our Research organization: someone who is comfortable working across disciplines with cross-functional teams, able to flex between methodologies, and also able to step back, and connect the dots for a more strategic point of view. We’re looking for someone who is smart, humble, curious, a great team player and of course, completely obsessed about customer insights. We celebrate all forms of diversity and welcome any non-traditional paths into this profession.

Responsibilities

• Conduct end-to-end research, utilizing a wide variety of methodologies (both, qual and quant), to help us gain confidence in our understanding of our users (current and future), their needs and the opportunity this uncovers for our products.

• Work closely with marketing teams and product leaders to define the most important research questions, lead research, facilitate synthesis to get to compelling insights, and finally turn the insights into action.

• Define the most important insights that drive seamless customer experiences and delight and work with Marketing to action these and translate them into business impact.

Qualifications

• 7+ years of work experience as a qualitative and quantitative researcher, preferably in the technology sector. This team works in both Market and UX/Design research domains so aptitude in both qual and quant is essential. Experience on the vendor side is also applicable.

• Experience with various qualitative and quantitative research methodologies such as moderated and unmoderated qual, ethnography, contextual interviews, surveys, conjoint, customer journeys and more.

• Proven ability to use customer insights to drive a holistic marketing strategy.

• Ability to distill research findings into clear, and compelling data backed presentations, data visualizations, and/or infographics.

• Great interpersonal skills to collaborate with a wide diversity of colleagues in other disciplines and cultures.

• Experience programming surveys and performing data analysis and synthesis from DIY software (specifically Qualtrics, SPSS, etc.) is preferred

• Familiarity with design thinking and lean experimentation is a plus as is familiarity with Design research tools (Maze, User Testing, etc...)

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

#AS-17