Staff Software Engineer

Category Software Engineering Location San Diego, California Job ID 20164

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Company Overview

Job Overview

Come join the Virtual Expert Platform (VEP) team as a Staff Software Engineer and help shape the AI-powered future of customer success at Intuit. VEP is at the heart of delivering intelligent, scalable, and personalized experiences that empower our Customer Success experts to seamlessly onboard customers, drive product adoption, and support them throughout their entire journey.

As a Staff Engineer on VEP, you will architect and build AI-driven solutions that unlock insights, automate workflows, and proactively identify customer needs. You will work across the full stack to develop intelligent systems that help experts anticipate challenges, recommend next best actions, accelerate time-to-value, and ultimately improve customer retention and growth. From designing data-driven platforms and scalable services to integrating machine learning models into real-time experiences, you will play a critical role in transforming how we serve and delight millions of customers.

In this role, you will partner closely with engineering, product, data science, and Customer Success teams to build extensible platforms and innovative tools that power onboarding, expansion, and long-term engagement. You will lead through technical excellence, influence architectural decisions, and mentor engineers while driving high-impact initiatives that fuel Intuit’s AI transformation.

We challenge ourselves to be the best — through our hunger for technical and personal growth while creating world-class software.

Responsibilities

• Spend 60–75% of time hands-on designing, building, prompting, developing, coding, testing, and releasing high-quality software across the full technology stack.

• Architect and deliver AI-powered solutions that enable Customer Success teams to onboard customers faster, increase product adoption, proactively identify customer needs, and drive retention and expansion.

• Design and implement scalable, secure, and reliable full-stack systems — from front-end experiences and APIs to data pipelines, AI integrations, and backend services.

• Design, build, and maintain integrations with CRM platforms (preferably Salesforce), ensuring seamless data synchronization, workflow automation, customer insights enrichment, and scalable system interoperability.

• Lead technical design discussions, create clear architectural artifacts, and drive alignment on engineering standards and best practices.

• Operate with a strong builder mindset — proactively identifying opportunities, reducing complexity, accelerating delivery, and focusing on outcomes over outputs.

• Provide technical leadership and mentorship to software engineers, raising the bar on engineering excellence, code quality, operational maturity, and AI fluency.

• Collaborate cross-functionally with Product, Program, Data Science, Customer Success, and Business stakeholders to translate customer and business needs into scalable technical solutions.

• Partner with multiple engineering teams and business units to design extensible platforms and reusable capabilities that amplify impact across the organization.

• Champion a customer-obsessed approach — deeply understanding the customer journey, using data and insights to inform decisions, and continuously optimizing for customer value.

• Drive continuous improvement across systems, processes, and team practices — embracing experimentation, rapid iteration, and learning from outcomes.

• Own initiatives end-to-end with a strong sense of accountability, ensuring successful delivery, operational excellence, and measurable business impact.

• Stay ahead of emerging technologies, particularly in AI and platform engineering, and actively evaluate and adopt innovations that create strategic advantage.

• Ensure systems are observable, reliable, secure, and maintainable, incorporating testing, monitoring, and operational best practices from the outset.

• Foster a culture of learning, technical curiosity, and high performance while contributing to a collaborative, inclusive, and growth-oriented team environment.

Qualifications

• 8+ years experience developing high-volume web applications using Java
• Expert-level knowledge of the Spring framework
• 2+ years experience with Amazon Web Services
• 4+ years experience with React
• Developing a cloud app at scale, where you gained expertise in all aspects of the Web SDLC from design & implementation to deployment and operations.
• Proficient in full-stack architecture & design that serve millions of users
• Strong knowledge of industry best practices for such applications
• Experience in leveraging Amazon Web Services for building scalable applications
• Bachelor’s Degree in Computer Science or equivalent field, or commensurate work experience and knowledge
• Strong verbal, written, and organizational skills
• Strong leadership experience: Leading meetings, presenting, technical go to person, and cross-functional leader.
• Building strong teams - set and evangelize vision, facilitative leadership, attract and retain key talent.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at [1] Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Southern California $ 188,500-255,000 References Visible links 1. https://www.intuit.com/careers/benefits/full-time-employees/ San Diego $188500 - $255000

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