Staff Software Engineer - Virtual Expert Platform

Company Overview

Job Overview

The Virtual Expert Platform (VEP) team sits at the center of how Intuit connects customers to trusted guidance—through Human Intelligence (HI), AI-powered experiences, and deeply integrated AI + HI workflows. VEP powers a multi-billion-dollar Services business (including QuickBooks Live and TurboTax Live), enhances Customer Success by combining AI with human expertise, and enables Sales and Growth motions by connecting prospects and customers to the right expertise at the right time.

VEP delivers configurable, reusable platform capabilities that connect customers and small- and mid-market businesses to many forms of expertise—ranging from self-help and AI-assisted experiences to live, real-time expert engagement—across all Intuit products. This VEP team manages the capabilities that determine the best way to route a customer to the right expert and expertise and builds and manages various capabilities that support this experience end to end.

We are seeking a Staff Software Developer with a strong passion for building successful applications, services, and APIs that deliver big value to customers. You are comfortable in dealing with ambiguity and changes. You love to take initiative and have a bias towards action. You are not afraid to tackle difficult problems and dive into new technologies. You are highly motivated and a creative problem solver with a passion for innovation.

Responsibilities

• Drive significant technology initiatives end-to-end and across multiple layers of architecture.
• Architect and develop scalable applications or systems.
• Drive the design and implementation of durable software solutions to solve critical customer problems that are scalable, secure, easy to maintain, and interact with numerous other systems.
• Provide recommendations and best practices for application development, platform development, and developer tools.
• Actively stay abreast of industry best practices, share learnings, and experiment and apply cutting edge technologies.
• Provide/inspire innovations that fuel the growth of Intuit as a whole and generate creative ideas for emerging business needs.
• Work with global, cross-functional teams across time zones.
• Communicate clearly, succinctly, and persuasively to all levels of employees, customers, and management (including executives)
• Proactively identify opportunities to enhance software applications with AI technology
• Coach and mentor junior engineers on best practices of software engineering, leveraging AI to enhance applications, and building their technical expertise to ensure efficient and effective outcomes

Qualifications

• BS/MS in Computer Science or related area or equivalent experience.
• 7+ years of total experience delivering enterprise-class applications.
• Solid foundation in writing scalable application code following best practices of accessibility, internationalization, and instrumentation.
• Solid knowledge of algorithms and design patterns.
• Proficiency in mid-tier languages like Java.
• Experience with test automation: TDD, unit/integration/functional testing.
• Experience with Relational Database Design and Implementation.
• Understanding of and an interest in building CI/CD pipelines.
• Practical experience in developing applications using microservices, container technologies, container management systems such as Kubernetes, Mesos, etc.
• Strong experience with Databases design (SQL, NoSQL) and analytics.
• Experience building and deploying applications and services into cloud environments.
• Excellent communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences
• Skilled in evaluating and monitoring the performance of AI technology in production and making necessary adjustments to ensure optimal application performance
• Possesses an in-depth understanding of AI integration and can lead the integration process effectively, while coaching junior engineers on how to leverage AI
• Ability to work collaboratively with cross-functional teams, including data scientists, product managers, and software engineers

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: