Product Support Representative
John Deere
This job is no longer accepting applications
See open jobs at John Deere.See open jobs similar to "Product Support Representative" AnitaB.org.There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US) - Iowa - Urbandale
Function: Customer Experience (CA)
Title: Product Support Representative - 114845
Onsite/Remote:Onsite Position
Your Responsibilities
As a Product Support Representative for John Deere Intelligent Solutions Group located in Urbandale, IA, you will...
Be responsible for planning activities for precision agriculture solutions. You will support multiple projects through the full project life cycle using enterprise processes. Additionally, you will:
- Serve as a lead for Customer Support on Product Teams to ensure that worldwide dealer/customer requirements are driven into products/product lines, to include serviceability, maintainability and diagnostics needs, including advanced diagnostics and analytics
- Utilize customer support planning tools to track and communicate project deliverables, making both strategic and tactical decisions for your products.
- Develop a prioritized list of improvements by collecting, analyzing, and validating global data
- Complete customer validation by operating the product and gathering data
- Assist with resolving complex problems escalated through the Problem Resolution Process
- Support the Dealer Technical Assistance Center (DTAC) and Global Support Center (GSC) with using advanced diagnostic skills and tools to access all existing published information
- Adapt, develop and deliver technical training for internal and external resources
VISA Sponsorship is NOT Available for this position
What Skills You Need
- Effective communication skills, both written and verbal
- Experience that demonstrates you are analytical in nature, self-motivated, thrive on solving problems and willing to work in a cross-functional team environment
- Knowledge of the enterprise customer support delivery processes
- Experience working on multiple projects and strong follow-through skills
- Experience managing customer relationships to drive product improvement initiatives
- Knowledge of precision farming products, competitors, and marketplace
What Makes You Stand Out
- Experience working with dealers
- Customer support experience with interaction regarding products, parts, services, maintenance and analytics
- Experience in roles that demonstrate excellent interpersonal skills and ability to resolve issues
- Experience leading leadership-level meetings and negotiations with internal and external stakeholders/participants
Education
Ideally you will have a degree or equivalent related work experience in the following:
- Bachelor’s degree in agriculture, business related discipline, 4 or more years of customer interface experience in the precision agriculture market, or equivalent discipline
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
- Flexible work arrangements
- Highly competitive base pay and performance bonuses
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
$76,860.00 - $115,284.00 + Benefits
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL
Must be 18 years of age or older to apply
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
This job is no longer accepting applications
See open jobs at John Deere.See open jobs similar to "Product Support Representative" AnitaB.org.