SENIOR MACHINE SUPPORT SPECIALIST (Crestmead, Queensland, AU, 4132)
Customer Service
Queensland, Australia
Who We Are
Integrity. Quality. Humanity. Commitment. Innovation.
These values shape everything we do. At John Deere, you’ll join a global organisation with a 185‑year heritage of innovation, powered by people who are driven to create real-world solutions. We believe in empowering our teams, supporting our communities, and creating a culture where great ideas can thrive.
Title: SENIOR MACHINE SUPPORT SPECIALIST
Primary Location: Crestmead, Queensland, Australia (AU)
Job Grade: 07
Hiring Manager: William Plunkett
The Opportunity
We’re looking for a Senior Machine Support Specialist to join our ANZ Customer Support Operations team and help deliver world-class performance and uptime to our dealer network and customers.
This is an office-based position, located in our Head Office in Crestmead, Queensland. Candidates based across Australia’s eastern states are encouraged to apply. Domestic travel is required, with some international travel as needed.
As a Senior Machine Support Specialist, you’ll diagnose complex issues, support product performance and help shape improvements that influence future machine design.
You will:
- Work with dealers and partner with factories to resolve complex technical issues.
- Identifies problems and research solutions, authors and enters documentation on complex technical issues and solutions into database.
- Communicates issues to the appropriate area for resolution: design engineering, product support, authoring, and/or manufacturing.
- Acts as Unit DTAC lead providing technical support and workflow direction to other Machine Support Specialists
- May travel to the field to collect failure data to assist factories in problem resolution.
- Coach dealers in use of Service Center and CCMS to promote self-sufficiency.
- Deliver technical training to internal teams & dealers.
About you
You’re someone who thrives on solving problems, working with advanced machinery and technology. You are a self-starter who can work autonomously and independently in challenging environments.
Skills & Experience
- Strong technical skills, with the ability to diagnose complex mechanical, electrical and hydraulic issues.
- Strong problem-solving skills, including identifying issues, understanding root causes and finding practical solutions.
- Ability to read schematics and understand how equipment operates and is diagnosed.
- Experience with CAN-bus, Ethernet systems and diagnostic tools.
- Ability to work independently and as part of a team.
- Clear written and verbal communication skills.
- Experience with agricultural equipment, farming operations or precision agriculture technology is highly regarded.
- Experience in agricultural or heavy equipment service operations is also highly regarded.
Education / Background
Degree in Mechanical Engineering, Agricultural Technology, or related fields – or equivalent hands‑on experience.
Why This Role Matters
You will be a critical link between our customers, dealerships, factories and engineering teams. Your work will shape product improvements, support uptime, and enhance the ownership experience for John Deere customers.
Why Join Us?
You’ll enjoy a workplace that values growth, wellbeing, and flexibility.
We offer:
- 15% Super if you choose to go with John Deere Mercer Super Plan
- 16 weeks paid leave parental
- A mature outlook on flexible work arrangements which allows you to truly balance work and life.
- Professional development, training and education support
- Inclusive, supportive culture with a genuine focus on wellbeing
- Purchase Leave & Paid Community Leave available
Ready to Apply?
If you’re passionate about agricultural machinery, problem‑solving and supporting customers, we’d love to hear from you.
Please click 'Apply' and upload your resume and cover letter.
Applications for this position will close at close of business September 4, 2026.
Note: Appropriate work authorisations are required in this country prior to application.
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.