Senior Business Support Analyst
John Hancock Manulife
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.
Why choose Manulife?
- Competitive Salary packages and performance bonuses
- Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
- Retirement savings benefit
- Rewarding culture that values wellness and well-being
- Global network of industry experts
- Extensive training resources
The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our employees with the resources to solve critical problems for the future of our business, which is why we need you.
The Senior Business Support Analyst will be responsible in ensuring SimCorp Dimension (SCD) users have a stable, reliable and high performing AABOR. The successful candidate will be accountable in performing the team's daily operations and providing support to business users in addressing moderate to complex business issues.
What motivates you?
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
On the job you will:
- Monitor and clear the SimCorp Dimension (SCD) message queue throughout the day to ensure all transactions are elevated to final status at end of day
- Monitor the team shared mailbox throughout the day and taking appropriate action on the emails received
- Generate Item of Interest (IOI) ad hoc security requests and monitoring that the security master setup occurs within an acceptable time frame
- Investigate Transaction Hub (THUB) unknown queries and generate ad-hoc transactions to THUB as needed
- Support ad-hoc analysis to identify root cause of production problems and develop timely solutions
- Execute user acceptance test for implementation of new security types and functionalities and system upgrade
- Execute and validate test cases for end-to-end processes
- Support for period end close processes
- Work in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain fund reports, chard of accounts reports, accounting posting rules reports, portfolio reports, free codes reports, user views reports, and/or segments reports.
- Identify opportunities to leverage system capabilities in order to meet business requirements
- Any other duties or projects assigned from time to time within or beyond working hours if needed
Required Qualifications:
- Bachelor’s degree in Accounting, Finance, Economics or any related business course
- Minimum 3-5 years of relevant experience in Investment Operations and Fund Accounting
- Experience working directly with business clients in addition to application support teams
- Previous experience in investment operations in insurance or financial services
- Ability to work well independently as well as with others as part of a team
- Ability to grasp new concepts and information quickly
- Eager to build strong relationships with internal departments and external partners
- Excellent organization and prioritization skills with the ability to manage competing priorities
- Comfortable influencing without authority
- Strong communication skills – both written and verbal
- Strong customer service orientation
- Should possess a desire to learn new skills, adapt and take on new challenges
- Candidate must be willing to report for a rotating schedule including night shift
- Willing to work on a night shift; amenable to work in Lapu-Lapu City (Cebu)
Let's make every day better together. Learn about our opportunities at careers.manulife.com
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement