Senior Business Support Analyst
John Hancock Manulife
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.
Why choose Manulife?
- Competitive Salary packages and performance bonuses
- Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
- Retirement savings benefit
- Rewarding culture that values wellness and well-being
- Global network of industry experts
- Extensive training resources
The Business Support team ensures SimCorp Dimension (SCD) users have a stable, reliable and high performing AABOR. The successful candidate will be accountable for performing the team's daily operations and providing support to business users in addressing moderate to complex business issues.
On the job you will:
- Monitor and clear the SimCorp Dimension (SCD) message queue throughout the day to ensure all transactions are elevated to final status at end of day
- Monitor the team shared mailbox throughout the day and taking appropriate action on the emails received
- Generate Item of Interest (IOI) ad hoc security requests and monitoring that the security master setup occurs within an acceptable time frame
- Investigate Transaction Hub (THUB) unknown queries and generate ad-hoc transactions to THUB as needed
- Support ad-hoc analysis to identify root cause of production problems and develop timely solutions
- Execute user acceptance test for implementation of new security types and functionalities and system upgrade
- Execute and validate test cases for end-to-end processes
- Support for period end close processes
- Work in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain static data table such as:
- Portfolio
- Security
- Transaction
- Bank Account
- Segment
- Accounting configuration
- Identify opportunities to leverage system capabilities in order to meet business requirements
- Assist junior team members by being the go-to person in resolving complex issues during shift
- Any other duties or projects assigned from time to time within or beyond working hours if needed
Required Qualifications:
Bachelor’s degree in Finance or Accounting with a minimum of five (5) years of experience
Hands-on SCD experience would be an asset
Experience working directly with business clients in addition to application support teams
Previous experience in investment operations in insurance or financial services
Ability to work sell independently as well as with others as part of a team
Ability to grasp new concepts and information quickly
Eager to build strong relationships with internal departments and external partners
Excellent organization and prioritization skills with the ability to manage competing priorities
Comfortable influencing without authority
Strong communication skills – both written and verbal
Strong customer service orientation
Should posses a desire to learn new skills, adapt and take on new challenges
Candidate must be willing to report for a night shift schedule per business needs.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Let's make every day better together. Learn about our opportunities at careers.manulife.com
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement