Senior Product Owner, Global Customer Centricity
John Hancock Manulife
As a Senior Product Owner reporting to the Director, Lead Product Owner of Global Customer Centricity, you will play a key role in shaping and executing the VOICE program. You will work closely with Business Analysts and QA Analysts, providing guidance and mentorship while serving as the primary point of contact for the Development team, including Advanced Analytics, Data Office, and other stakeholders. You will maintain day-to-day contact and close collaboration with the Scrum Lead, ensuring agile practices are effectively integrated into the development process.
Additionally, you will collaborate with the VOICE adoption/enablement team to ensure that stakeholder feedback is captured and utilized to shape future needs, as well as to drive VOICE adoption. Your focus will be on clarifying product and business requirements, prioritizing needs, and ensuring that our customer-centric initiatives align with strategic objectives.
Position Responsibilities:
• Product Vision & Strategy: Assist in developing and communicating a clear vision and strategy for the VOICE program, ensuring alignment with global customer-centric objectives.
• Collaboration & Communication: Act as a liaison between business stakeholders and the Development team to gather requirements, clarify objectives, and prioritize features for development.
• Guidance and Support: Provide clear guidance and support to Business Analysts and QA Analysts, ensuring they have the resources and direction needed to succeed. Encourage a collaborative and innovative environment to drive effective solutions.
• Development Coordination: Work closely with the Development team to ensure accurate translation of business requirements into technical specifications and solutions.
• Use Case Management: Define and manage use cases, ensuring they align with customer insights and business objectives.
• Continuous Improvement: Identify areas for enhancement within the product and suggest improvements that align with customer feedback and strategic goals.
• Stakeholder Engagement: Regularly engage with stakeholders to communicate progress, gather feedback, and ensure alignment with organizational goals.
• Performance Metrics: Establish, track, and analyze key performance indicators (KPIs) to measure the success and impact of the VOICE program.
Required Qualifications:
• Bachelor's degree in Business, Technology, Marketing, Data Science or a related field is preferred or equivalent experience.
• 7+ years of experience in product management or a similar role, with a focus on customer insights and data analytics.
• Demonstrated ability to work alongside and support technical teams, ensuring they have a clear understanding of business needs.
• Understanding of business architecture and data.
• Experience working with cross-functional teams in a complex, fast-paced environment.
• Strong understanding of customer experience principles and voice of customer methodologies.
• Familiarity with advanced data analytics tools and techniques, including Power BI.
• Excellent problem-solving skills and a strategic mindset.
• Passion for innovation and enhancing customer experiences.
• Experience with Agile methodologies and practices.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Referenced Salary Location
Toronto, OntarioWorking Arrangement
Salary range is expected to be between
$86,250.00 CAD - $155,250.00 CADIf you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.