Lead IT Project Manager

John Hancock  Manulife

John Hancock Manulife

IT, Operations
Boston, MA, USA · Toronto, ON, Canada
USD 124,250-230,750 / year
Posted on Jun 4, 2025

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help craft the future you want to see — and discover that better can take you anywhere you want to go.

Position Responsibilities:

  • Responsible for driving technical and business projects across multiple customers; developing analysis to support process and project improvements

  • Manages and coordinates business and technical projects through al phases of initiation, development and implementation; tends to work on waterfall projects

  • Works with clients to define and manage the scope, strategy, requirements and implementation of projects

  • Ensures that assigned projects are completed within budgets and schedules while meeting client business objectives

  • Identifies, analyzes, mitigates, documents, and controls project risks

  • Provides effective and regular communication within the project team, customers, sponsors and management

  • Identifies resource needs for the project and establishes roles, expectations, and goals with the team members

  • Leads definition, documentation and completion of moderately complex, high impact projects; high interdependencies

  • Assess and manages risks that impede successful project delivery

  • Manages project resources to budget

  • Improves existing delivery methods and identifies potential areas for improvement

  • Communicates clearly to all customers involved

  • Has positive impact to specific organizational entities & understands nature of impact

  • Top contributor and often enables others to contribute as well

Required Qualifications:

  • Bachelor’s degree in Information Technology, Business Administration, Finance, or a related field. Relevant certification (e.g., PMP, PMI-ACP) is preferred.

  • Extensive experience (typically 8+ years) in IT project management, with a solid track record of handling complex, large-scale projects within the financial services industry, preferably in wealth and asset management.

  • Strong understanding of wealth and asset management operations, technology trends, and regulatory requirements.

  • Exceptional leadership, communication, and interpersonal skills, with the ability to influence and collaborate with customers at all levels.

  • Proven track record to prioritize tasks and work well under pressure in a fast-paced environment.

  • Proficiency in project management software and tools, as well as familiarity with agile methodologies.

Preferred Qualifications:

  • Critical Thinking
  • Excel Spread Sheets
  • Azure
  • Problem Solving and Decision Making
  • Adaptability and Resilience
  • Negotiation and Conflict Resolution
  • Team Building and Leadership

When you join our team:

  • We’ll empower you to learn and grow the career you want.

  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$124,250.00 USD - $230,750.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)