Platform Technical Analyst
John Hancock Manulife
The Platform Technical Analyst role offers an exciting opportunity to maintain and support the Adobe Experience Manager (AEM) platform, ensuring its smooth operation and reliability. By collaborating with development teams and managing user access, this role is crucial in delivering a seamless AEM experience, aligning with our mission to enhance digital interactions. Additionally, the analyst will gain valuable experience supporting other key technologies such as Amazon Connect, New Relic, and Salesforce, broadening their technical expertise and contributing to our organization's success.
Position Responsibilities:
- Collaborate with AEM application teams by attending daily stand-up meetings to stay informed about ongoing and planned work.
- Coordinate with various teams to ensure alignment on platform changes and maintenance schedules.
- Monitor and manage the platform work queue in ServiceNow, focusing on user management tasks.
- Perform platform-related tasks such as DNS, firewall, and Akamai configurations as needed.
- Regularly monitor the AEM platform using tools like New Relic and ADX.
- Maintain the AEM Platform Confluence site with up-to-date information and documentation.
- Participate in quarterly platform patching and annually scheduled activities such as certificate renewals, disaster recovery, and penetration testing.
- Provide on-call support for environment or application issues, including tasks like Akamai caching and configuration management.
- Manage AEM user administration, including SSO access and SSH key generation for Linux servers.
- Schedule and prepare for stage and production code deployments, ensuring all necessary documentation and runbooks are ready.
- Use tools such as Solar Putty, WinSCP, and Artifactory for deployments and file management.
- Update Confluence and other documentation platforms with corrections, changes, and new information.
- Manage access to key tools and platforms, including SharePoint, Confluence, Adobe Slack, and Devo Log Access.
- Additional responsibilities as assigned by MBPS Management Team or the Manulife Business Unit.
- Amenable to work UP Ayala Technohub (Quezon City)
- Amenable to work on a hybrid set-up (3x a week onsite)
- Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience with Adobe Experience Manager and related technologies.
- Familiarity with monitoring tools such as New Relic and Azure ADX.
- Experience with user administration, including SSO and SSH access.
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration skills.
- Ability to work independently and as part of a cross-functional team.
Preferred Qualifications:
- Experience with ServiceNow, Jira, and Confluence.
- Understanding of network configurations, including DNS and firewall settings.
- Knowledge of Akamai and content delivery networks.
- Familiarity with deployment processes and tools, such as TeamCity.
- Basic knowledge in Java.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement