Client & Account Analyst
John Hancock Manulife
The opportunity
This role is responsible for acknowledging about policy change process, checking and following up daily/weekly reports, contacting with relevant departments to process on time and monthly random checking completed policy change request of other users.
Responsibilities
- Acknowledge about policy change process.
- Check and follow up daily/weekly reports, contact with relevant departments to process on time.
- Monthly random check completed policy change request of other users.
- Co-operation with other departments to solve the problems (if any).
- Ensure all reports are done completely, timely & accurately.
- Ensure assigned projects, system development and enhancement are done completely and timely.
- Perform annual self-assessment to ensure regulatory requirements, company’s policies, procedures.
- Perform other responsibility & duty that are assigned by POS Manager
How will you create impact?
This role is responsible for acknowledging about policy change process, checking and following up daily/weekly reports, contacting with relevant departments to process on time and monthly random checking completed policy change request of other users.
What motivates you?
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
- University of Foreign Trade / Business Administration/Economic
- At least 2 years experience in relevant position
- Good in English both in speaking and writing
- Knowledge in computer software and using computer system
- Accuracy, carefulness, trustworthy
- Good communication skills
- Problem solving and making decision skill
- Ability to work under high pressure
- Logical analysis skill is referable.
- Adaptability any training.
What can we offer you?
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our commitment to you
- Values-first culture
We lead with our Values every day and bring them to life together. - Boundless opportunity
We create opportunities to learn and grow at every stage of your career. - Continuous innovation
We invite you to help redefine the future of financial services. - Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. - Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement